Section 504 Self-Evaluation Questions

It is the policy of the Department of Homeland Security (DHS), and by extension the Transportation Security Administration (TSA), to ensure nondiscrimination for individuals with disabilities served by DHS-conducted programs and activities under Section 504 of the Rehabilitation Act of 1973, as amended (Section 504) through program accessibility, physical access, and effective communication.

The TSA is interested in gathering input from those PEATC serves with regards to TSA's Security Screening and Customer Service Activities and the Custody Activities of Federal Air Marshals.

* 1. SECURITY SCREENING ACTIVITIES: 
Do you have any disability-related concerns with TSA’s standard and/or TSA Pre✓® screening activities at the domestic airports (e.g., program access, effective communication, physical access, provision of reasonable accommodations)? If so, please describe your concerns and provide recommendations for improvements, if any.

* 2. SECURITY SCREENING ACTIVITIES:
What “promising practices” can you share for how a TSA Security Screening Officer may identify (without medical or psychological training, analysis, or diagnosis) characteristics and behaviors that may be associated with disabilities in order to properly engage with an individual with a disability?

* 3. SECURITY SCREENING ACTIVITIES:
What are some “promising practices” you can share for how to successfully interact with persons with disabilities in the security screening process?

* 4. CUSTOMER SERVICE ACTIVITIES:
Do you have any disability-related concerns (e.g., program access, effective communication, physical access, provision of reasonable accommodations) about enrolling for TSA Pre✓®, whether in-person at a physical enrollment center, or online? If so, please describe your concerns and provide recommendations for improvements, if any.

* 5. CUSTOMER SERVICE ACTIVITIES:
Do you have any disability-related concerns (e.g., program access, effective communication, physical access, provision of reasonable accommodations) with regard to TSA’s on-line information (e.g., TSA.gov, TSA’s Facebook page, @ASKTSA)? If so, please describe your concerns and provide recommendations for improvements, if any.
With regard to on-line information, are there sufficient, publicly-available information and resources about services available to individuals with disabilities and medical conditions to help prepare for security screening?

* 6. CUSTOMER SERVICE ACTIVITIES:
Have you used TSA’s Disability Notification Card during security screening at an airport? If so, please describe your experience(s). Do you have any concerns about the content, location, accessibility, or use of the card?

* 7. CUSTOMER SERVICE ACTIVITIES:
Do you have any concerns (e.g., program access, effective communication, provision of reasonable accommodations) in your engagement(s) with the TSA Cares information line? If so, please describe your concerns, and provide recommendations for improvements, if any.

* 8. CUSTOMER SERVICE ACTIVITIES:
Do you know about TSA’s Passenger Support Specialist (PSS) Program? If so, how did you learn about the PSS Program? Have you utilized the services of a PSS? If so, please describe your experience(s). If you have concerns, please describe and provide recommendations for improvements, if any.

* 9. CUSTOMER SERVICE ACTIVITIES:
Do you have any concerns (e.g., program access, effective communication, physical access, provision of reasonable accommodations) in your engagement(s) with TSA’s Disability Branch? If so, please describe your concerns, and provide recommendations for improvements, if any.

* 10. CUSTOMER SERVICE ACTIVITIES:
What are some “promising practices” you can share for how to successfully interact with persons with disabilities in the area of customer service?

* 11. CUSTODY ACTIVITIES OF FEDERAL AIR MARSHALS (FAMs):
Have you had an interaction with a Federal Air Marshal on a flight? If so, please describe your experience(s), concerns, and recommendations, if any. If not, please share any insights, concerns, and recommendations you have based on experiences with law enforcement other than TSA’s Federal Air Marshals (e.g., state or local police).

* 12. CUSTODY ACTIVITIES OF FEDERAL AIR MARSHALS (FAMs):
What “promising practices” can you share for how a Federal Air Marshal may identify (without medical or psychological training, analysis, or diagnosis) characteristics and behaviors that may be associated with disabilities in order to properly engage with an individual with a disability?

* 13. CUSTODY ACTIVITIES OF FEDERAL AIR MARSHALS (FAMs):
What are some “promising practices” you can share for how to successfully interact with persons with disabilities in FAMs law enforcement activities?

* 14. CONCLUSION:
Is there anything else you would like to share that has not already been covered?

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