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* 1. Contact Information (Optional)

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* 2. Please identify yourself:

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* 3. What was the reason for your most recent interaction with DCRA?

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* 4. How often do you visit DCRA?

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* 5. How did you interact with DCRA?

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* 6. When conducting business with DCRA staff, my experience is best described as:

  Strongly Agree Agree Disagree Strongly Disagree No Comment
a. Staff was courteous and helpful
b. Staff provided complete and accurate information
c. Staff provided a timely response
d. Overall, I am pleased with my customer service at DCRA

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* 7. If you feel we fell short in meeting your service expectations, please describe the situation below:

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* 8. As a result of your experience with us, what service-related improvements would you recommend?

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* 9. Any additional comments regarding the customer service experience with DCRA:

 
100% of survey complete.

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