* 1. Was the process to view and accept a unit clear and understandable?

* 2. Were the Rent to Geared to Income Program rules and responsibilities explained to you?

* 3. Upon move-in, was your home in a clean and safe condition?

* 4. Have your maintenance requests been responded to or has a contractor visited you within two weeks of notifying the Sault Ste. Marie Housing Corporation office?

* 5. When maintenance work was done, was the work area left clean by the contractor?

* 6. Did the contractor present himself in a professional and courteous manner?

* 7. When entering our office, were you attended to in a prompt (3 to 5 minutes) and friendly manner?

* 8. Was your rent accepted in a friendly and timely manner?

* 9. Was your phone call in regards to inquires or concerns returned by the end of the following business day by the housing staff?

* 10. Was the phone call during business hours at the Social Services switchboard (946-2077) answered promptly (within a maximum of 6 rings)?

* 11. Was housing staff knowledgeable about your issue of concern?

* 12. Does your community feel safer as a result of the presence of a community hub?

* 13. Has your programming at the Community Hub been of assistance to you?

* 14. Have you noticed a change in your neighbourhood since the hub has been open?

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