Customer Service Survey 

Please list your customer type below?

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* 1. Please list your customer type below?

Please indicate how you place your wholesale orders today?

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* 2. Please indicate how you place your wholesale orders today?

Overall, are you satisfied or dissatisfied with order shipment time for your wholesale orders?

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* 3. Overall, are you satisfied or dissatisfied with order shipment time for your wholesale orders?

Overall, are you satisfied or dissatisfied with the customer service you received from our company?

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* 4. Overall, are you satisfied or dissatisfied with the customer service you received from our company?

Do you purchase goods from other distributors?

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* 5. Do you purchase goods from other distributors?

Compared to our competitors, is our service quality better, worse, or about the same?

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* 6. Compared to our competitors, is our service quality better, worse, or about the same?

Which days do you normally place order for your store operations?

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* 7. Which days do you normally place order for your store operations?

What is your expectation for total shipment time to your store from order entry including shipment time?

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* 8. What is your expectation for total shipment time to your store from order entry including shipment time?

How knowledgeable are our sales reps in comparison to other distributors?

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* 9. How knowledgeable are our sales reps in comparison to other distributors?

How often do you see, and meet with sales reps in your store from competitive distributors?

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* 10. How often do you see, and meet with sales reps in your store from competitive distributors?

Are you aware of Williams Trading Co University free E-Learning and do you use this resource today in your stores?

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* 11. Are you aware of Williams Trading Co University free E-Learning and do you use this resource today in your stores?

Are you aware of Cloud 9 Novelties product assortment and do you offer this for sale?

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* 12. Are you aware of Cloud 9 Novelties product assortment and do you offer this for sale?

How do you use our printed catalogs for Spring and Fall New Releases?

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* 13. How do you use our printed catalogs for Spring and Fall New Releases?

How do you use our digital "flip snack" catalogs for Spring and Fall New Releases?

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* 14. How do you use our digital "flip snack" catalogs for Spring and Fall New Releases?

Please list any new product lines that you would like our buyers to review as part of our total product assortment?

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* 15. Please list any new product lines that you would like our buyers to review as part of our total product assortment?

Please list any comments in how we can improve our service level to you as a valued customer. We sincerely thank you for taking the time to take this short survey and provide comments as a valued customer.

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* 16. Please list any comments in how we can improve our service level to you as a valued customer. We sincerely thank you for taking the time to take this short survey and provide comments as a valued customer.

Did you have a chance to preview the new WTU Store Builder Program?

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* 17. Did you have a chance to preview the new WTU Store Builder Program?

Please let us know if you have an e-commerce site today to support your physical store location?

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* 18. Please let us know if you have an e-commerce site today to support your physical store location?

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