Customer Survey Customer Service Survey Question Title * 1. Please list your customer type below? Brick and Mortar Retailer Only E-Commerce Only Brick and Mortar and E-Commerce Question Title * 2. Please indicate how you place your wholesale orders today? I use the ordering website to place my orders direct. I fax in orders I call in orders to my sales rep over the phone. I send in purchase orders via spreadsheet or upload. Question Title * 3. Overall, are you satisfied or dissatisfied with order shipment time for your wholesale orders? Extremely satisfied Very satisfied Somewhat satisfied Not at all satisfied Question Title * 4. Overall, are you satisfied or dissatisfied with the customer service you received from our company? Extremely satisfied Very satisfied Somewhat satisfied Not at all Satisfied Question Title * 5. Do you purchase goods from other distributors? I only purchase from Williams Trading East Coast News Eldorado SLS Entrenue Nalpac Pink Cherry Honey's Place Komar Other (please specify) Question Title * 6. Compared to our competitors, is our service quality better, worse, or about the same? A great deal better Somewhat better About the same Somewhat worse Question Title * 7. Which days do you normally place order for your store operations? Sun Mon Tues Wed Thur Fri Sat Please add comments here Question Title * 8. What is your expectation for total shipment time to your store from order entry including shipment time? 1-2 days 2-3 days 3-4 days please list comments Question Title * 9. How knowledgeable are our sales reps in comparison to other distributors? Extremely knowledgeable Very knowledgeable Somewhat knowledgeable Not so knowledgeable Question Title * 10. How often do you see, and meet with sales reps in your store from competitive distributors? Monthly B-Weekly Quarterly Only at trade shows Question Title * 11. Are you aware of Williams Trading Co University free E-Learning and do you use this resource today in your stores? I am aware of this service and use this as a training tool for my employees I do not use this e-learning service today in my stores. Question Title * 12. Are you aware of Cloud 9 Novelties product assortment and do you offer this for sale? Yes I am aware of the Cloud 9 Novelties product line and sell this today. Yes I am aware of Cloud 9 Novelties and do not purchased this line. No, I am not aware of the Cloud 9 Novelties Product Line. Question Title * 13. How do you use our printed catalogs for Spring and Fall New Releases? I review new items available and contact sales reps with orders or questions. I don't use the printed catalog I have placed orders via the direct link to your web site from the catalog. Question Title * 14. How do you use our digital "flip snack" catalogs for Spring and Fall New Releases? I review new items online and contact sales reps with orders or questions. I don't use the digital on line catalog I have placed orders via the direct link to your web site from the digital on line catalog. Question Title * 15. Please list any new product lines that you would like our buyers to review as part of our total product assortment? Question Title * 16. Please list any comments in how we can improve our service level to you as a valued customer. We sincerely thank you for taking the time to take this short survey and provide comments as a valued customer. Question Title * 17. Did you have a chance to preview the new WTU Store Builder Program? Yes No Question Title * 18. Please let us know if you have an e-commerce site today to support your physical store location? Yes we have a web site now No we do not have a web site Please contact us to demo the WTU Store builder site Done
