Customer Service Survey 

* 1. Please list your customer type below?

* 2. Please indicate how you place your wholesale orders today?

* 3. Overall, are you satisfied or dissatisfied with order shipment time for your wholesale orders?

* 4. Overall, are you satisfied or dissatisfied with the customer service you received from our company?

* 5. Do you purchase goods from other distributors?

* 6. Compared to our competitors, is our service quality better, worse, or about the same?

* 7. Which days do you normally place order for your store operations?

* 8. What is your expectation for total shipment time to your store from order entry including shipment time?

* 9. How knowledgeable are our sales reps in comparison to other distributors?

* 10. How often do you see, and meet with sales reps in your store from competitive distributors?

* 11. Are you aware of Williams Trading Co University free E-Learning and do you use this resource today in your stores?

* 12. Are you aware of Cloud 9 Novelties product assortment and do you offer this for sale?

* 13. How do you use our printed catalogs for Spring and Fall New Releases?

* 14. How do you use our digital "flip snack" catalogs for Spring and Fall New Releases?

* 15. Please list any new product lines that you would like our buyers to review as part of our total product assortment?

* 16. Please list any comments in how we can improve our service level to you as a valued customer. We sincerely thank you for taking the time to take this short survey and provide comments as a valued customer.

* 17. Did you have a chance to preview the new WTU Store Builder Program?

* 18. Please let us know if you have an e-commerce site today to support your physical store location?

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