Customer Feedback Survey

Thank you for taking our survey. Your answers will help us plan improvements.

For the first set of questions, select the number that matches your opinion.

Use the scale

1 = not important at all to 4 = extremely important

	1 - Not important at all	2 - Not very important	3 - Somewhat important	4 - Extremely important
Self-service options (complete transactions online)	Self-service options (complete transactions online) 1 - Not important at all	Self-service options (complete transactions online) 2 - Not very important	Self-service options (complete transactions online) 3 - Somewhat important	Self-service options (complete transactions online) 4 - Extremely important
Knowledge of customer service representative	Knowledge of customer service representative 1 - Not important at all	Knowledge of customer service representative 2 - Not very important	Knowledge of customer service representative 3 - Somewhat important	Knowledge of customer service representative 4 - Extremely important
Demeanor of customer service representative (courteous, helpful, professional)	Demeanor of customer service representative (courteous, helpful, professional) 1 - Not important at all	Demeanor of customer service representative (courteous, helpful, professional) 2 - Not very important	Demeanor of customer service representative (courteous, helpful, professional) 3 - Somewhat important	Demeanor of customer service representative (courteous, helpful, professional) 4 - Extremely important
Accuracy of transactions	Accuracy of transactions 1 - Not important at all	Accuracy of transactions 2 - Not very important	Accuracy of transactions 3 - Somewhat important	Accuracy of transactions 4 - Extremely important
Time spent waiting before being served	Time spent waiting before being served 1 - Not important at all	Time spent waiting before being served 2 - Not very important	Time spent waiting before being served 3 - Somewhat important	Time spent waiting before being served 4 - Extremely important
Online registration/tag renewal payments with same-day pick-up at an office	Online registration/tag renewal payments with same-day pick-up at an office 1 - Not important at all	Online registration/tag renewal payments with same-day pick-up at an office 2 - Not very important	Online registration/tag renewal payments with same-day pick-up at an office 3 - Somewhat important	Online registration/tag renewal payments with same-day pick-up at an office 4 - Extremely important

1 - Not important at all

2 - Not very important

3 - Somewhat important

4 - Extremely important

Self-service options (complete transactions online)

Self-service options (complete transactions online) 1 - Not important at all

Self-service options (complete transactions online) 2 - Not very important

Self-service options (complete transactions online) 3 - Somewhat important

Self-service options (complete transactions online) 4 - Extremely important

Knowledge of customer service representative

Knowledge of customer service representative 1 - Not important at all

Knowledge of customer service representative 2 - Not very important

Knowledge of customer service representative 3 - Somewhat important

Knowledge of customer service representative 4 - Extremely important

Demeanor of customer service representative (courteous, helpful, professional)

Demeanor of customer service representative (courteous, helpful, professional) 1 - Not important at all

Demeanor of customer service representative (courteous, helpful, professional) 2 - Not very important

Demeanor of customer service representative (courteous, helpful, professional) 3 - Somewhat important

Demeanor of customer service representative (courteous, helpful, professional) 4 - Extremely important

Accuracy of transactions

Accuracy of transactions 1 - Not important at all

Accuracy of transactions 2 - Not very important

Accuracy of transactions 3 - Somewhat important

Accuracy of transactions 4 - Extremely important

Time spent waiting before being served

Time spent waiting before being served 1 - Not important at all

Time spent waiting before being served 2 - Not very important

Time spent waiting before being served 3 - Somewhat important

Time spent waiting before being served 4 - Extremely important

Online registration/tag renewal payments with same-day pick-up at an office

Online registration/tag renewal payments with same-day pick-up at an office 1 - Not important at all

Online registration/tag renewal payments with same-day pick-up at an office 2 - Not very important

Online registration/tag renewal payments with same-day pick-up at an office 3 - Somewhat important

Online registration/tag renewal payments with same-day pick-up at an office 4 - Extremely important

Customer Feedback Survey

Question Title

* How important to you are the following aspects of our service at the Pinellas County Tax Collector's Office?