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Paper City Savings Bank External Survey

This survey should take around ten minutes or less. Thank you for sharing your opinion with us.

*Please read the following Paper City Savings Bank Mission, Vision, Values & Value Statements before answering the first question.
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The Paper City Savings Bank Mission is:
Developing relationships, determining needs, and delivering solutions.
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The Paper City Savings Bank Vision is:
To actively develop relationships that will benefit the lives of our customers, employees, and communities.
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Paper City Savings Bank Values & Values Statements
Trust the Team
We believe great teams are built on mutual trust, shared ownership, and accountability. We act as one company and believe when we collaborate and work together, we best meet the full needs of our customers and employees.
Empower the Team
We are committed to developing our employees to reach their full potential, especially those who demonstrate passion, engagement, humility, and are committed to learning and growing, regardless of the role they play in the bank.
Communication with Clarity & Respect
We strive to be a valued partner with our customers, our employees, & the communities we serve. We commit to providing clear, accurate, and timely information.
Culture of Innovation
We are committed to continuous improvement while incorporating new technologies for our customers and employees.
Community Involvement
We are proactively involved in community events and projects that benefit our community, customers, and employees.
1.Our first question has to do with Paper City Savings Bank Mission, Vision, and Values. Please see above for the Paper City Savings Bank Mission, Vision, Values & Values Statements.

In your experiences with Paper City Savings Bank do you feel our team is living our Mission, Vision, and Values?(Required.)
2.If you had a recent interaction with a PCSBank employee, were you satisfied with your experience? If no, please explain.(Required.)
3.Do you find our banking products & services including locations and hours convenient for your needs? If no, please explain what you feel could be improved.(Required.)
4.Have you used the PCSBank e-Banking services in the past six months? If so, how would you rate your experience (scale of 1 to 5)?(Required.)
Poor
Exceptional
5.Would you recommend PCSBank to your friends and family?
6.Do feel that you have a primary contact at PCSBank that you can contact with any questions you may have?(Required.)
7.Have you encountered any issues or challenges while using our digital banking, ITM, or any other bank service?(Required.)
8.What delivery channels do you prefer to receive communication regarding bank products, services, or financial education?(Required.)
9.What is most important to you as a PCSBank Customer?(Required.)
10.Do you prefer to do your banking by utilizing technology or in person at one of the bank’s three branch locations?(Required.)
11.What specific products or services could we improve or expand to better meet your needs? Optional to answer.
12.What is your age group?(Required.)
13.When you utilize in-person banking, which PCSBank location do you use the most?(Required.)