* 1. As a customer, which organizations have strived to meet your needs or provided the best customer service experience in the country? Please respond with the best organisation for each sector.

* 2. Which company operates the best call centre in the country?

* 3. How do you rate the level of customer service in the country using a scale of 1-10. 1 being the worst and 10 being the best.

* 4. Which 3 customer service qualities do you expect from your service providers? e.g. speed of service, staff attitude etc.