2019 Eswatini Customer Service Excellence Awards Survey Question Title * 1. Which organisation/ company takes the lead in Customer Service Computer Electronics & Repairs NGO (Non governmental Organisation) Internet Service Providers (ISP) Credit & Savings institutions State Owned Enterprises & Large Corporations Medical aid Companies Hospitals & Clinics Retail grocery (individual shops) Clothing retail Fast Food Outlets & Restuarants Real Estate (Estate Agents) Funeral Assurance Companies Security Companies Banks Courier Services Service Stations (Fuel Stations) Proudly Swazi Restaurants Pharmacies Professional services (Consultants, Agencies, Lawyers and Advisers etc) Insurers Insurance Brokers Best Contact Centre/ Service Centre Printing / Branding/Designing Travel & Tours Agents Banks Hotels & Lodges Municipal Councils or Town Boards Government Departments Young Innovative Leader with Passion for Excellence Strategic Leader of the Year Question Title * 2. Which Shopping Mall or Complex has the Best Service Question Title * 3. Rate Service Excellence in the Kingdom using a scale of 1-10. 1 being the worst and 10 being the best. Question Title * 4. Three customer service qualities you expect from your service providers? e.g. speed of service, staff attitude etc. 1. 2. 3. Done