* 1. How likely are you to recommend this practice to family or friends?

* 2. How friendly is this practice office staff?

* 3. How well does this practice listen to you?

* 4. Do you feel fully informed of all your treatment options ?

* 5. Do you find it easy to book an appointment?

* 6. Do you feel that the cost of your treatment has been explained fully?

* 7. Do you feel that our practice welcomes complaints and acts on them

* 8. Have you ever had cause to complain?

* 9. If so was your complaint resolved to your satisfaction?

* 10. Is there anything we can do to make your visit more pleasant?

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