PCAD Customer Front Office Survey Question Title * 1. Overall, what is your level of satisfaction with services provided? Better than expected As expected Worse than expected Comment Question Title * 2. What prompted you to contact our office? Apply for a trade permit (electrical, plumbing, mechanical) Apply for a building permit Apply for a fence permit Apply for a right-of-way closure/no parking sign Apply for a zoning certificate Apply for historic district review Apply for site plan review Apply for subdivision review Other (please specify) Question Title * 3. Is this the first time you've worked with us? Yes No Question Title * 4. What description best fits you as a user of our services? One-time or infrequent user Developer Contractor/trade person Professional architect/engineer/designer Other (please specify) Question Title * 5. How did you make contact with us? In person Mail Fax Online/Email Phone Question Title * 6. If you accessed the Code Administration website, did you find it helpful? Yes No Not applicable Comment Question Title * 7. If you accessed the Planning & Zoning website, did you find it helpful? Yes No Not applicable Comment Question Title * 8. How did your experience with us compare to experiences you've had with permits & zoning offices in other jurisdictions? Better Similar Worse Comment Question Title * 9. How quickly and effectively did we respond to your needs and answer your questions? Better than expected As expected Worse than expected Comment Question Title * 10. Were calls and/or emails to office staff returned in a timely manner? Yes No Comment Question Title * 11. How professional, courteous, and knowledgeable was our staff? Better than expected As expected Worse than expected Comment Question Title * 12. Was your permit issued in the time frame that staff indicated? Yes No Not applicable Comment Question Title * 13. Was your site plan or subdivision plat approved in the time frame that staff indicated? Yes No Not applicable Comment Question Title * 14. Was your historic district design review application approved in the time frame that staff indicated? Yes No Not applicable Comment Question Title * 15. Additional Comments Done