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PCAD Customer Front Office Survey
1.
Overall, what is your level of satisfaction with services provided?
Better than expected
As expected
Worse than expected
Comment
2.
What prompted you to contact our office?
Apply for a trade permit (electrical, plumbing, mechanical)
Apply for a building permit
Apply for a fence permit
Apply for a right-of-way closure/no parking sign
Apply for a zoning certificate
Apply for historic district review
Apply for site plan review
Apply for subdivision review
Other (please specify)
3.
Is this the first time you've worked with us?
Yes
No
4.
What description best fits you as a user of our services?
One-time or infrequent user
Developer
Contractor/trade person
Professional architect/engineer/designer
Other (please specify)
5.
How did you make contact with us?
In person
Mail
Fax
Online/Email
Phone
6.
If you accessed the Code Administration website, did you find it helpful?
Yes
No
Not applicable
Comment
7.
If you accessed the Planning & Zoning website, did you find it helpful?
Yes
No
Not applicable
Comment
8.
How did your experience with us compare to experiences you've had with permits & zoning offices in other jurisdictions?
Better
Similar
Worse
Comment
9.
How quickly and effectively did we respond to your needs and answer your questions?
Better than expected
As expected
Worse than expected
Comment
10.
Were calls and/or emails to office staff returned in a timely manner?
Yes
No
Comment
11.
How professional, courteous, and knowledgeable was our staff?
Better than expected
As expected
Worse than expected
Comment
12.
Was your permit issued in the time frame that staff indicated?
Yes
No
Not applicable
Comment
13.
Was your site plan or subdivision plat approved in the time frame that staff indicated?
Yes
No
Not applicable
Comment
14.
Was your historic district design review application approved in the time frame that staff indicated?
Yes
No
Not applicable
Comment
15.
Additional Comments