WEBSITE FEEDBACK SURVEY When you come to see us at No More Knots, your experience at, and opinion of, your interaction with our company is personal and extremely important. To help us understand what you love about it, and what can be improved, we can build on your valuable feedback to make each and every client experience an outstanding one, so thank you for taking the time to help us serve you better. Question Title * 1. Your name: (optional – it’s ok to remain anonymous, but we would equally love to respond if we have fallen short in any way, or wowed you beyond your wildest expectations.) Question Title * 2. Your email address: (optional) Question Title * 3. Your Therapist’s name: Question Title * 4. How would you rate your treatment? Unsatisfactory Satisfactory Good Very Good Excellent Question Title * 5. Are you able to give 3 examples on how could we improve on that rating? (Anything at all even if it is small) 1. 2. 3. Question Title * 6. How would you rate the pressure of your treatment? Unsatisfactory Satisfactory Good Very Good Excellent Question Title * 7. Did your therapist ask throughout the treatment if the pressure was okay? Question Title * 8. Did your therapist conduct an assessment and/or take a health history at the beginning of your treatment? Yes No Comment Question Title * 9. How did you find the time management of your treatment? Unsatisfactory Satisfactory Good Very Good Excellent Comment Question Title * 10. How would you rate both the professionalism and presentation of your therapist? Unsatisfactory Satisfactory Good Very Good Excellent Professionalism Professionalism Unsatisfactory Professionalism Satisfactory Professionalism Good Professionalism Very Good Professionalism Excellent Presentation Presentation Unsatisfactory Presentation Satisfactory Presentation Good Presentation Very Good Presentation Excellent Comment Question Title * 11. What were 3 things that you felt the therapist did really well? 1. 2. 3. Question Title * 12. How did you find the overall layout and feel of the clinic? Question Title * 13. How would you rate the reception team in regard to helpfulness and professionalism? Unsatisfactory Satisfactory Good Very Good Excellent Comment Question Title * 14. Did your therapist talk you through any suggestions for future treatment care and specify a time frame to come see us again to continue improvement? Yes No Comment Question Title * 15. Did your therapist give you advice & stretches to do at home in between visits? Question Title * 16. What was the best part of your No More Knots experience? Question Title * 17. Any other comments? Done
