Pennsylvania Department of Health (PADOH) Customer Service (HD01737S)

An asterisk (*) denotes a required response.

* 1. With what method of communication did you interact with PADOH?

Phone

Email

Mail

Facebook

Twitter

Face to face

Other (Please specify.)

* 2. What department handled your issue?
Note: *If you contacted PADOH via Twitter or Facebook, please answer this question with "Communications Office."

* 3. Overall, how would you rate the quality of your customer service experience?

Very positive

Somewhat positive

Neutral

Somewhat negative

Very negative

* 4. How well did we understand your issue?

Extremely well

Well

Neutral

Not well

Not well at all

* 5. How much time did it take us to address your issue?

Much shorter than expected

Shorter than expected

About what I expected

Longer than expected

Much longer than expected

Did not receive a response

* 6. How pleasant would you rate the person(s) who handled your issue?
Note:*If more than one person was involved, please give an average of all persons.

Very pleasant

Pleasant

Unpleasant

Very unpleasant

* 7. Please provide any additional comments you may have. (optional)

* 8. Please provide your name, your telephone number and/or your email address. (optional)

Name

Phone

Email