External Survey Question Title * 1. Please indicate your age range. 18-25 26-35 36-45 46-54 55-65 65+ Question Title * 2. What is your general level of computer experience? Beginner Intermediate Advanced Expert Question Title * 3. What are your reason(s) for visiting the UH website? Please select all that apply. Requesting an appointment Finding a doctor Finding a location Finding a service Looking for an internal job Accessing your UH Email Other (please specify) Question Title * 4. How easy was it to find the information you were looking for? Very difficult Difficult Neutral Easy Very easy Very difficult Difficult Neutral Easy Very easy Question Title * 5. How frequently did you visit the UH website last month? Twice a day or more Once a day Once a week Never Question Title * 6. How do you rate the visual appeal of the website? Very unappealing Unappealing Neutral Appealing Very appealing Very unappealing Unappealing Neutral Appealing Very appealing Question Title * 7. How do you rate the ease of finding the information you are looking for on the UH website? Very difficult Difficult Neutral Easy Very easy Very difficult Difficult Neutral Easy Very easy Question Title * 8. What suggestions do you have for improving the website? Question Title * 9. We are also conducting focus groups on our main campus, located in Cleveland, Ohio. Please indicate if you would be interested to participate with the focus group Yes No Question Title * 10. If you answered the previous question with "YES", please provide us with your preferred email address to contact you Done