That's What They Get Paid For Survey

1.Have you ever worked in a customer-facing position?

Yes, currently

Yes, previously

No, never

3.When browsing clothing in a store, what do you typically do with items you decide not to purchase?

Refold or rehang them and return them to their original location

Make an effort to put them back neatly

Leave them where they are for employees to organize

Ask an employee where unwanted items should go

I rarely shop for clothing in stores

4.When shopping, how often do you return unwanted items to their original location?

Always, I put items back exactly where I found them.

Often, I make an effort to return items to the correct location.

Sometimes, depending on convenience or how far away I am.

Rarely, I usually leave items somewhere nearby.

Never, I believe employees are responsible for returning merchandise.

If I'm unsure where something belongs, I ask an employee.

5.How much responsibility do you believe customers have for keeping stores and other shared spaces reasonably organized?

6.What do you believe is the MAIN reason customers leave shopping carts, merchandise, or other items out of place?

Convenience or saving time

Lack of consideration for employees

Believing it's the employee's responsibility

Not realizing the impact of their actions

Physical limitations or accessibility concerns

Other (please specify)

7.How strongly do you agree or disagree with the following statement?
"Customers should make a reasonable effort to avoid creating unnecessary work for employees, even when cleaning up is part of an employee's job."

8.What is the strongest argument AGAINST expecting customers to return carts, organize merchandise, or clean up after themselves?

Maintaining the store is part of an employee's paid responsibilities

Customers are paying for convenience and service

Customers may not have the time or physical ability

Expectations about what customers should do are unclear

I don't believe there is a strong argument against it

Other

9.In your opinion, where should the line be drawn between customer courtesy and employee responsibility?

That's What They Get Paid For

Customer Courtesy & Responsibility