Customer service and communications

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* 1. In the last 12 months have you had any contact with Lower Murray Water for any reason?

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* 2. If you had contact, what was the reason for the contact?

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* 3. What forms of contact did you have?

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* 4. How do you rate Lower Murray Water on the following?

Being easy to contact

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* 5. Responding in a reasonable timeframe

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* 6. Providing an appropriate response

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* 7. Do you access Lower Murray Water's website to understand your ABA's particulars?

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* 8. Which other resources do you access for information?

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* 9. The Victorian Water Register offers the ability to sell allocation online via MyWater and obtain year-to-date ABA statements.  Are you registered?

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* 10. If yes, do you find it easy to use?

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