SolarWinds IT Pro Day 2020 Question Title * 1. Please select the job role(s) most closely aligned with your daily tasks: Application owner (online and/or business application(s)) Engineer (software, systems, application, network, site reliability, database) Director of IT IT services/consultant Security professional Web product manager (WPM) Manager Tech consultant Developer IT Generalist (multiple options fit my job description) Other (please specify) Question Title * 2. Please select the description that best describes the technology environment you manage (choose all that apply): MSP On-premises Hybrid Cloud Multi-cloud Single site Multi-site Small (1-100 employees) Medium (100-1000 employees) Large (1000+ employees) Question Title * 3. Do you work in the public or private sector? Public Private Both I don't know / unable to say Question Title * 4. In your opinion, how does supporting a remote workforce compare to an in-office workforce when it comes to IT challenges? It’s easier; I have more time to focus and respond to issues on my timeline. It’s more challenging; there are more reported issues and new problems to solve. It’s a mixed bag. Some things are better, but some things are more complicated. It’s the worst-case scenario; I’ve never before experienced this volume of IT issues for resolution. There’s no notable difference. Question Title * 5. How has managing through COVID-19 changed the way you think about your technology environment? Select all that apply. There is a need to consolidate my suite of solutions (and their vendors) to simplify management, maintenance, and cost of upkeep. We discovered our toolsets and technologies fell short when it came to addressing the unique challenges of a remote workforce. Our internal processes require rethinking to accommodate the more rapid pace of change required post-COVID. No impact Question Title * 6. Did you feel you needed to gain new skills to successfully support your organization as it underwent a transition to remote work? Yes No I don't know / the jury's still out Question Title * 7. If yes, what skill(s) did you feel were necessary to gain? Select all that apply: Budgeting/finance Containerization Hybrid monitoring/management tools and metrics Software-defined data center Hybrid cloud deployments Network management Database management Systems management Security policy and compliance Patch management Other (please specify) Question Title * 8. Do you feel you received the training you needed to learn these new skills? Yes No Still waiting to see if it comes through Question Title * 9. How has your overall day-to-day role changed during COVID-19? Select all that apply. I work longer hours as my team is stretched I work fewer hours I have more responsibility I have to make more decisions than usual My job quickly became more stressful My day-to-day job has stayed the same Other (please specify) Question Title * 10. How did any changes to your day-to-day job make you feel? Excited Confident Pleased Nervous Frustrated None of the above/Not relevant Question Title * 11. Looking beyond COVID-19, how prepared do you think your IT team is to manage unexpected change? My IT team has the skills to manage change. My IT team can manage change, but more training, resources, and support are needed. My IT team is unprepared for change, so more training, resources, and support are needed. Question Title * 12. Assuming this new normal, what do you think the future of IT in your organization will look like? Select all that apply. IT is included in more business-level meetings and decision-making Bigger budgets Tighter budgets (even after an economic recovery) Longer hours Less opportunity to upskill/attend trainings More opportunity to upskill/attend trainings More responsibility Less responsibility Greater cross-team collaboration Reduced cross-team collaboration No changes Other (please specify) Question Title * 13. To what extent do you agree with this statement: The work I accomplished during COVID-19 makes me feel empowered to bring new ideas to the table in the future. Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Question Title * 14. To what extent do you agree with this statement: My experience supporting my organization during COVID-19 has made me feel confident that as a tech pro I can tackle whatever is thrown at me. Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Question Title * 15. What single thing do you feel best prepared you for the unprecedented situation introduced by COVID-19? Question Title * 16. What single thing has surprised you the most about managing through a pandemic? Question Title * 17. Considering everything you’ve learned over the past few months, do you now feel more prepared and empowered to succeed in a similar situation in the future? Yes No About the same Question Title * 18. If yes, describe what you learned that most prepares and empowers you to succeed in a similar situation. Question Title * 19. If no, why not? Question Title * 20. Input your THWACK user ID and 500 points will be credited to your account. Done