MWTours Customer Satisfaction Survey Question Title * 1. Please Enter your MWT Booking number (MWT-00000) OK Question Title * 2. How likely is it that you would recommend MW Tours to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 3. On a scale of 1 being the lowest and 4 the highest, please rate the following categories 4 (Excellent) 3 (Good) 2 (Fair) 1 (Poor) N/A Pre-Tour arrangements with our reservation staff Pre-Tour arrangements with our reservation staff 4 (Excellent) Pre-Tour arrangements with our reservation staff 3 (Good) Pre-Tour arrangements with our reservation staff 2 (Fair) Pre-Tour arrangements with our reservation staff 1 (Poor) Pre-Tour arrangements with our reservation staff N/A Coach Service & Standard Coach Service & Standard 4 (Excellent) Coach Service & Standard 3 (Good) Coach Service & Standard 2 (Fair) Coach Service & Standard 1 (Poor) Coach Service & Standard N/A Meal Quality & Variety Meal Quality & Variety 4 (Excellent) Meal Quality & Variety 3 (Good) Meal Quality & Variety 2 (Fair) Meal Quality & Variety 1 (Poor) Meal Quality & Variety N/A Hotel Quality Hotel Quality 4 (Excellent) Hotel Quality 3 (Good) Hotel Quality 2 (Fair) Hotel Quality 1 (Poor) Hotel Quality N/A Sightseeing Arrangements & Quality Sightseeing Arrangements & Quality 4 (Excellent) Sightseeing Arrangements & Quality 3 (Good) Sightseeing Arrangements & Quality 2 (Fair) Sightseeing Arrangements & Quality 1 (Poor) Sightseeing Arrangements & Quality N/A National Guide / Tour Leader National Guide / Tour Leader 4 (Excellent) National Guide / Tour Leader 3 (Good) National Guide / Tour Leader 2 (Fair) National Guide / Tour Leader 1 (Poor) National Guide / Tour Leader N/A Local Guides Local Guides 4 (Excellent) Local Guides 3 (Good) Local Guides 2 (Fair) Local Guides 1 (Poor) Local Guides N/A OK Question Title * 4. Overall, how satisfied or dissatisfied are you with MW Tours? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 5. Which of the following words would you use to describe our products? Select all that apply. Reliable High quality Useful Unique Good value for money Overpriced Impractical Ineffective Poor quality Unreliable OK Question Title * 6. How well do our products meet your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 7. How would you rate the quality of the product? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 8. How would you rate the value for money of the product? Excellent Above average Average Below average Poor OK Question Title * 9. How long have you been a customer of MW Tours? This is my first purchase Less than six months Six months to a year 1 - 2 years 3 or more years I haven't made a purchase yet OK Question Title * 10. Please leave any other comments, questions, or concerns? OK DONE