Client/Customer Satisfaction

1. CAHPS Follow-Up Survey

Please take a few minutes to complete this survey on the quality of service we provide. We welcome your feedback and appreciate your honesty. With your help, we hope to strengthen the bond between us and our clients.

This survey is for quality improvement purposes and all participants will remain anonymous.

Question Title

* 1. What is your opinion of BlueChoice^&reg HealthPlan?

BlueChoice HealthPlan is a good health insurance company overall.

BlueChoice HealthPlan is neither a good health insurance company nor a bad insurance company overall.

BlueChoice HealthPlan is not a good health insurance company overall.

Question Title

* 2. What experiences have had the biggest effect on your opinion of BlueChoice HealthPlan? (Check as many as you like.)

What I have heard people (in general) say about BlueChoice HealthPlan

My experience on BlueChoice HealthPlan's Web site

My experience getting claims paid

My experience finding a doctor or practitioner in BlueChoice HealthPlan's network

Other (please specify)

Question Title

* 3. Are there ways in which BlueChoice HealthPlan could improve your satisfaction? (Check all that apply)

No, I can't think of any ways it could improve my satisfaction.

Yes, it could improve its Web site.

Yes, it could send more written information.

Yes, it could make written materials easier to understand.

Other (please specify)

Question Title

* 4. Not counting the times you needed care right away (immediate care), how often did you get routine or regular appointments at a doctor's office or clinic as soon as you thought you needed?

Always

Usually

Sometimes

Never

Question Title

* 1. What is your opinion of BlueChoice&reg HealthPlan?

Question Title

* 2. What experiences have had the biggest effect on your opinion of BlueChoice HealthPlan? (Check as many as you like.)

Question Title

* 3. Are there ways in which BlueChoice HealthPlan could improve your satisfaction? (Check all that apply)

Question Title

* 4. Not counting the times you needed care right away (immediate care), how often did you get routine or regular appointments at a doctor's office or clinic as soon as you thought you needed?

* 1. What is your opinion of BlueChoice^&reg HealthPlan?