Tech Doctor Customer Survey What is your name? (Optional – If you leave it blank the survey will be anonymous) Question Title * 1. What is your name? (Optional – If you leave it blank the survey will be anonymous) Where did you hear about us? Question Title * 2. Where did you hear about us? Existing Customer Word of Mouth Social Media Flyers Shopping Centre Campaign Google Street Pole Ads How did you find the booking process? Question Title * 3. How did you find the booking process? Terrible Needs Improvement Average Easy and Efficient Fantastic Terrible Needs Improvement Average Easy and Efficient Fantastic Other (please include any notes/suggestions) Was the technician on time? Question Title * 4. Was the technician on time? Very Punctual Running early/late but communicated clearly Arrived early Arrived late Other (please add any suggestions or info) How did you find the technician that came out? (Tick all that apply) Question Title * 5. How did you find the technician that came out? (Tick all that apply) Well Presented Communicated Clearly and Well Explained Everything Friendly and Helpful Very Knowledgeable Other (please specify) Did our technician go above and beyond what was asked of him? Question Title * 6. Did our technician go above and beyond what was asked of him? Suggested additional improvements Offered advice Other (please specify) Have all of your problems been solved to your satisfaction? Question Title * 7. Have all of your problems been solved to your satisfaction? Not at All Mostly Completely Not at All Mostly Completely Other (please add any additional info) Do you feel that you received good value for money? Question Title * 8. Do you feel that you received good value for money? Not at All Service was good, but too expensive Definitely Not at All Service was good, but too expensive Definitely Other (please add any other thoughts or suggestions) Please tell us if you have any suggestions or feedback on your experience with Tech Doctor. We place an incredibly high value on our customer experience and would love to hear anything you have to say so that we can continue to improve and provide the best service possible. Question Title * 9. Please tell us if you have any suggestions or feedback on your experience with Tech Doctor. We place an incredibly high value on our customer experience and would love to hear anything you have to say so that we can continue to improve and provide the best service possible. Done