Tech Doctor Customer Survey
1.
What is your name? (Optional – If you leave it blank the survey will be anonymous)
2.
Where did you hear about us?
Existing Customer
Word of Mouth
Social Media
Flyers
Shopping Centre Campaign
Google
Street Pole Ads
3.
How did you find the booking process?
Terrible
Needs Improvement
Average
Easy and Efficient
Fantastic
Terrible
Needs Improvement
Average
Easy and Efficient
Fantastic
Other (please include any notes/suggestions)
4.
Was the technician on time?
Very Punctual
Running early/late but communicated clearly
Arrived early
Arrived late
Other (please add any suggestions or info)
5.
How did you find the technician that came out? (Tick all that apply)
Well Presented
Communicated Clearly and Well
Explained Everything
Friendly and Helpful
Very Knowledgeable
Other (please specify)
6.
Did our technician go above and beyond what was asked of him?
Suggested additional improvements
Offered advice
Other (please specify)
7.
Have all of your problems been solved to your satisfaction?
Not at All
Mostly
Completely
Not at All
Mostly
Completely
Other (please add any additional info)
8.
Do you feel that you received good value for money?
Not at All
Service was good, but too expensive
Definitely
Not at All
Service was good, but too expensive
Definitely
Other (please add any other thoughts or suggestions)
9.
Please tell us if you have any suggestions or feedback on your experience with Tech Doctor. We place an incredibly high value on our customer experience and would love to hear anything you have to say so that we can continue to improve and provide the best service possible.