Social Media in Volcano Hazard Communication

Thank you for taking the time to fill out this questionnaire. Answers will be used to inform a guidance document addressing volcano hazards communication on social media, especially in times of volcanic crisis. The document builds off a workshop at CoV 10 and will be compiled by the Communications Working Group of the IAVCEI Commission on Volcano Hazards and Risk. We hope that your feedback will enable us to more fully represent the diversity of challenges and lessons learned within the global volcanology community.

The responses to this survey will not be formally reported and will be seen only by the writing committee unless we ask your permission to share with others. With questions or further comments, contact Wendy Stovall (wstovall@usgs.gov) or Beth Bartel (bartel@unavco.org).

NOTE: There are 18 questions in this survey, and we hope for your thoughtful input. It may take anywhere from 10-30 minutes to answer everything. Most responses are *not* required. However, all information will be helpful. Please share this survey with other members of the volcanology community. Due April 12, 2019.

Question Title

* 1. First and last name

Question Title

* 2. Email address

Question Title

* 3. Affiliation

Question Title

* 4. I am affiliated with a volcano observatory or other group responsible for managing volcanic crises:

Yes

Question Title

* 5. What is your role in the volcanology community? Select all that apply.

Researcher

University/college staff

University/college faculty

Graduate student

Undergraduate student

Government employee

NGO/nonprofit

Professional in a related geoscience field

Communications professional

N/A

Other (please specify)

Question Title

* 6. Which social media platforms do you participate in to learn or communicate about volcanoes? Select all that apply.

Facebook

Twitter

Instagram

YouTube

SnapChat

Other (please specify)

Question Title

* 7. Which of the following social media accounts do you operate? Select all that apply.

Organization/institution

Individual (personal account)

Neither

Question Title

* 8. What problems and challenges have you faced on social media when communicating about volcanoes? Please rate the following challenges by how important you think they are based on your experience and observations.

	Not a challenge	Rarely a challenge	Somewhat of a challenge	Often a challenge	A large challenge
How to address misinformation	How to address misinformation Not a challenge	How to address misinformation Rarely a challenge	How to address misinformation Somewhat of a challenge	How to address misinformation Often a challenge	How to address misinformation A large challenge
Determining the appropriate tone	Determining the appropriate tone Not a challenge	Determining the appropriate tone Rarely a challenge	Determining the appropriate tone Somewhat of a challenge	Determining the appropriate tone Often a challenge	Determining the appropriate tone A large challenge
Trolls (social media users making comments with the intent to provoke others into a fight or argument)	Trolls (social media users making comments with the intent to provoke others into a fight or argument) Not a challenge	Trolls (social media users making comments with the intent to provoke others into a fight or argument) Rarely a challenge	Trolls (social media users making comments with the intent to provoke others into a fight or argument) Somewhat of a challenge	Trolls (social media users making comments with the intent to provoke others into a fight or argument) Often a challenge	Trolls (social media users making comments with the intent to provoke others into a fight or argument) A large challenge
Being accused of hiding information	Being accused of hiding information Not a challenge	Being accused of hiding information Rarely a challenge	Being accused of hiding information Somewhat of a challenge	Being accused of hiding information Often a challenge	Being accused of hiding information A large challenge
Keeping up with comments and questions	Keeping up with comments and questions Not a challenge	Keeping up with comments and questions Rarely a challenge	Keeping up with comments and questions Somewhat of a challenge	Keeping up with comments and questions Often a challenge	Keeping up with comments and questions A large challenge
Being misinterpreted	Being misinterpreted Not a challenge	Being misinterpreted Rarely a challenge	Being misinterpreted Somewhat of a challenge	Being misinterpreted Often a challenge	Being misinterpreted A large challenge
Online harassment	Online harassment Not a challenge	Online harassment Rarely a challenge	Online harassment Somewhat of a challenge	Online harassment Often a challenge	Online harassment A large challenge
Responding to questions that do not have clear or concrete answers	Responding to questions that do not have clear or concrete answers Not a challenge	Responding to questions that do not have clear or concrete answers Rarely a challenge	Responding to questions that do not have clear or concrete answers Somewhat of a challenge	Responding to questions that do not have clear or concrete answers Often a challenge	Responding to questions that do not have clear or concrete answers A large challenge
Criticism over posting preliminary results	Criticism over posting preliminary results Not a challenge	Criticism over posting preliminary results Rarely a challenge	Criticism over posting preliminary results Somewhat of a challenge	Criticism over posting preliminary results Often a challenge	Criticism over posting preliminary results A large challenge
Knowing when and how to post preliminary results	Knowing when and how to post preliminary results Not a challenge	Knowing when and how to post preliminary results Rarely a challenge	Knowing when and how to post preliminary results Somewhat of a challenge	Knowing when and how to post preliminary results Often a challenge	Knowing when and how to post preliminary results A large challenge
Knowing when or how to correct a colleague's misinformation	Knowing when or how to correct a colleague's misinformation Not a challenge	Knowing when or how to correct a colleague's misinformation Rarely a challenge	Knowing when or how to correct a colleague's misinformation Somewhat of a challenge	Knowing when or how to correct a colleague's misinformation Often a challenge	Knowing when or how to correct a colleague's misinformation A large challenge
Language barriers	Language barriers Not a challenge	Language barriers Rarely a challenge	Language barriers Somewhat of a challenge	Language barriers Often a challenge	Language barriers A large challenge

Others (please specify)

Question Title

* 9. Which of these challenges would you most like guidance on overcoming, and why?

Question Title

* 10. Have you experienced or witnessed successful ways to overcome challenges in communicating about volcanoes on social media? If so, please provide examples or broad approaches you think are successful.