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Have your say

The Australian Commission on Safety and Quality in Health Care (the Commission) is seeking feedback on the draft National Safety and Quality (NSQHS) Standards Guide for Ambulance Health Services.

The draft NSQHS Standards Guide for Ambulance Health Services (the draft Guide) aims to provide support and guidance to services implementing the NSQHS Standards.

The draft Guide is intended for use by organisations delivering out of hospital services. Your feedback will help ensure that the resource meets your service’s needs. 

Your input will help shape the development of the draft Guide before it is finalised and published.

You can use this survey to submit your feedback on the draft Guide. It includes a small number of open-ended questions to help you structure your response. The Commission welcomes feedback on any or all of the following areas:

  • Name of the resource
  • Language
  • Gaps and duplication
  • Clarification
  • Usability

The consultation period will conclude close of business Friday 10 November 2023.

To stay updated on Commission news related to the NSQHS Standards, please subscribe to the NSQHS Standards newsletter.


The primary aim of the NSQHS Standards is to ensure that systems are in place to protect the public from harm and to improve the quality of care provided by health services.

The NSQHS Standards apply to a broad range of healthcare services, including hospitals, day procedure services and ambulance health services.

The draft Guide defines ‘ambulance health services’ as multi-disciplinary and bespoke, out-of-hospital health services that provide a complex range of emergency, urgent and non-urgent clinical care, including but not limited to the provision of patient transport to and from health facilities, retrieval and in some cases rescue services. Ambulance services vary and are often designed around consumers, geography, and other environmental factors.

For any questions relating to this consultation process, please contact the Commission’s Advice Centre via 
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