Advocating for Safety: Clients and Families as Partners
Module 3: Clear and Complete Communication - Knowledge Check

Complete the following questions to test your understanding of the module.

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1. Many medical errors are linked to miscommunication.

True

False

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2. Which tool helps organize information, so an action or response is clear?

S.T.A.R.

The Name Game

SBAR

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3. Why is Repeat Back or Read Back helpful?

To test the healthcare provider

To confirm information is clear and correct

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4. Clarifying strategies are especially helpful:

During phone calls or spoken conversations

Only in writing