Courtview Patient Experience Patient Experience 2019 Question Title * 1. Which provider did you see on your most recent visit to our practice? Dr. Erin Hartwell Christine Burns, NP Cara Scott, NP n/a OK Question Title * 2. When you need care are you able to get an appointment as soon as you need it? Always Usually Sometimes Rarely Never OK Question Title * 3. Does your provider support you and take an active role in care? Always Usually Sometimes Rarely Never OK Question Title * 4. Does your provider explain things in a way that is easy for you to understand? Extremely clear Very clear Somewhat clear Not so clear Not at all clear OK Question Title * 5. Does you provider spend enough time with you? Strongly agree Agree Disagree Strongly disagree OK Question Title * 6. Did someone from the provider’s office talk with you about all the medications you are taking? Always Usually Sometimes Rarely Never OK Question Title * 7. Does the practice keep you up to date on test results and referrals to specialists? Always Usually Sometimes Rarely Never OK Question Title * 8. Overall how would rate the service you received from the medical assistant? Excellent Very Good Good Poor OK Question Title * 9. Overall how would you rate the service you received while checking in for your appointment? Exceeded expectations Met expectations Below expectations OK Question Title * 10. Is there anything that would improve your experience with the service or care we provide you? OK DONE