How would you rate your level of satisfaction with our laboratory's customer service?

Question Title

* 1. How would you rate your level of satisfaction with our laboratory's customer service?

Are report formats and turn around times sufficient for supporting timely treatment of your patients?

Question Title

* 2. Are report formats and turn around times sufficient for supporting timely treatment of your patients?

Do you find our Pathologists easily accessible to answer your questions and/or concerns?

Question Title

* 3. Do you find our Pathologists easily accessible to answer your questions and/or concerns?

Are courier pick up times for specimens adequate?

Question Title

* 4. Are courier pick up times for specimens adequate?

When you do call about a problem or concern, do you feel like your issue has been resolved in a timely manner and to your satisfaction? Is there a particular employee you found most helpful / unhelpful?

Question Title

* 5. When you do call about a problem or concern, do you feel like your issue has been resolved in a timely manner and to your satisfaction? Is there a particular employee you found most helpful / unhelpful?

Is there a specific aspect of our laboratory service that could be improved upon?

Question Title

* 6. Is there a specific aspect of our laboratory service that could be improved upon?

Are there any additional services or tests that you would like to see us perform to help support your practice?

Question Title

* 7. Are there any additional services or tests that you would like to see us perform to help support your practice?

Sparrow CAP-Lab offers various training/in-service options to our clients to help physicians and their staff better understand pathology/cytology collection methods, billing requirements, services we offer and new advances in technology available to your patients.

Are any of the physicians/staff of your office practice interested in this service?

Question Title

* 8. Sparrow CAP-Lab offers various training/in-service options to our clients to help physicians and their staff better understand pathology/cytology collection methods, billing requirements, services we offer and new advances in technology available to your patients.

Are any of the physicians/staff of your office practice interested in this service?

How would you rate the overall quality of your relationship with Sparrow CAP-Lab?

Question Title

* 9. How would you rate the overall quality of your relationship with Sparrow CAP-Lab?

So that we may respond to your comments/questions, please provide us with your practice name and location.

Question Title

* 10. So that we may respond to your comments/questions, please provide us with your practice name and location.

T