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* 1. I was satisfied with the communication I received from the Insurance Services Office (ISO) prior to the rating survey:

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* 2. I was satisfied with the communication I received from the State Fire Marshal's Office (SFMO) prior to the rating survey:

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* 3. The conduct and professionalism of the ISO field representative was:

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* 4. When contacted by ISO for a survey, I was satisfied with the time I was given to prepare:

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* 5. The ISO field representative explained the process clearly and sufficiently:

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* 6. The assistance or suggestions that ISO provided on how to improve my score during the survey process were useful:

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* 7. I was satisfied with my experience with the survey:

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* 8. Did the ISO field representative provide an exit interview?

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* 9. Have you had any training on the new Fire Suppression Rating Schedule adopted in 2015?

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* 10. Did you notice any unexpected changes to the Fire Suppression Rating Schedule during or after the initial review?

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* 11. Have you ever requested assistance from the Public Protection Classification (PPC) Oversight Representative at the SFMO?

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* 12. Do you have any suggestions for improvement by either the PPC or ISO representatives in making the review process better?

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