Public Protection Classification Service Feedback Question Title * 1. I was satisfied with the communication I received from the Insurance Services Office (ISO) prior to the rating survey: Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * 2. I was satisfied with the communication I received from the State Fire Marshal's Office (SFMO) prior to the rating survey: Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * 3. The conduct and professionalism of the ISO field representative was: Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 4. When contacted by ISO for a survey, I was satisfied with the time I was given to prepare: Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * 5. The ISO field representative explained the process clearly and sufficiently: Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * 6. The assistance or suggestions that ISO provided on how to improve my score during the survey process were useful: Extremely useful Very useful Somewhat useful Not so useful Not at all useful OK Question Title * 7. I was satisfied with my experience with the survey: Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied OK Question Title * 8. Did the ISO field representative provide an exit interview? Yes No OK Question Title * 9. Have you had any training on the new Fire Suppression Rating Schedule adopted in 2015? Yes No OK Question Title * 10. Did you notice any unexpected changes to the Fire Suppression Rating Schedule during or after the initial review? Yes No Other (please specify) OK Question Title * 11. Have you ever requested assistance from the Public Protection Classification (PPC) Oversight Representative at the SFMO? Yes No If yes, how was your overall experience? OK Question Title * 12. Do you have any suggestions for improvement by either the PPC or ISO representatives in making the review process better? OK DONE