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1. What do you like most about our website?

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2. How often do you visit our website?

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3. What would you like to change in the website?

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4. On a scale of 1-10, how likely are you to recommend our website to your friends or family?

1 10
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i We adjusted the number you entered based on the slider’s scale.

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5. Did you face any challenge while using our website?

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6. Do you have any suggestions or comments?

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7. Did you like the design of the website?

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8. Did you like the colors of the website?

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9. Were you able to differentiate links easily?

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10. Did you find the images on the website useful?

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11. Did you find the images on the website relevant?

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12. Suggestion for Design Improvements

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13. How was the experience with our website on your smartphone? Please indicate you used an iOS device or Android Device.

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14. Was the size of web controls appropriate enough?

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15. Could you get all the necessary features on our mobile website?

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16. Do you think you had to click too much to get what you were looking for? If so, can you provide an example?

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17. Did the website render well in your browser?

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18. On a scale of 0-10, how would you rate the usability of our website?

1 10
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i We adjusted the number you entered based on the slider’s scale.

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19. What do you like about our existing website?

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20. What would you like to change on our existing website?

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21. What would you like to see on our new website?

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22. Would you like to be involved in our website redesign? If yes, please share your contact details.

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23. Do you have any other suggestions?

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24. Did you find the content on the website relevant?

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25. Could you search the content you were looking for?

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26. On a scale of 1-10 how do you rate the clarity of the content?

0 10
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i We adjusted the number you entered based on the slider’s scale.

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27. On a scale of 1-10 how do you rate the conciseness of the content?

0 10
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i We adjusted the number you entered based on the slider’s scale.

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28. Do you use any accessibility features in your browser?

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29. Do you use a screen reader such as JAWS?

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30. Do you use text to speech technology?

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31. What Accessibility improvements can we make?

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32. Did you find our public meeting calendar useful?

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33. Was it easy to get information on Brookline Boards and Commissions?

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34. Do you receive email notification of meeting?

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35. What improvements can we make in our meeting notices?

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36. Did you feel your payment details are secure on our website?

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37. Did the website accept common payment cards?

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38. Was the payment process smooth and fast?

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39. On a scale of 1-10, how do you rate the overall payment experience?

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i We adjusted the number you entered based on the slider’s scale.

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40. Do you find it easy to get involved in Town Government?

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41. Have you use our Get Involved section?

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42. How can we solicit community involvement more effectively on our website?

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