* 1. How would you rate the response times of BWB staff?

* 2. How would you rate the accessibility of BWB staff?

* 3. How would you rate BWB on value for money?

* 4. How would you rate the quality of advice you received from BWB?

* 5. BWB aims to give practical and “can do” advice, please rate us on these criteria?

* 6. How would you rate the level and quality of information given in your Bills from BWB?

* 7. How would you rate your overall experience of BWB?

* 8. Please name the Department and/or Lawyer whom you are mainly describing above?

* 9. At BWB, we are committed to providing an excellent service and pride ourselves on our high standards of client care. If there is anything we could do to improve our level of service please let us know below:

* 10. Do you recommend BWB to others? If so please let us know what you like most about us.

* 11. Please fill in your name, organisation and email address, unless you would prefer to remain anonymous.

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