North Adelaide Dental Care Patient Experience Survey 2026

We want to make every visit to our practice a positive one — from the moment you book your appointment to the moment you leave.

We’d love your honest feedback about your experience with us. Your responses will help us understand what we’re doing well, where we can improve and what matters most to our patients.

Complete our short survey for your chance to WIN a $50 VISA gift card.

The survey should take approximately 3–5 minutes and you must be a new or a current patient of North Adelaide Dental Care.

Question Title

Are you a CURRENT patient of North Adelaide Dental Care? If Yes, when was your last appointment date? (Required.)

Date / Time

Date

Question Title

Overall, how would you rate your experience with our dental practice? (Required.)

Poor

Fair

Good

Very Good

Excellent

Poor

Fair

Good

Very Good

Excellent

Question Title

How did you first hear about us? (Required.)

Search Engine (e.g. Google, Mozilla, etc)

From a Friend

From a Family member

Website

From another Patient

Social Media (e.g. Facebook, etc)

Referral from another Dentist

Print Advertisement

Referral from my Doctor

From a Work Colleague

Live Locally

Don't Remember/Other

Question Title

Have you scheduled your upcoming appointment with your dentist? (Required.)

Yes

Question Title

How likely is it that you would recommend North Adelaide Dental Care to a friend or colleague? (Required.)

Not at all likely

Extremely likely

Question Title

How would you rate your experience booking and managing your appointments? (Required.)

Poor

Fair

Good

Very good

Excellent

Poor

Fair

Good

Very good

Excellent

Other (please specify)

Question Title

Thinking about our reception team, please rate the following: (Required.)

	Poor	Fair	Good	Excellent	N/A
Friendly and welcoming	Friendly and welcoming Poor	Friendly and welcoming Fair	Friendly and welcoming Good	Friendly and welcoming Excellent	Friendly and welcoming N/A
Easy to contact	Easy to contact Poor	Easy to contact Fair	Easy to contact Good	Easy to contact Excellent	Easy to contact N/A
Clear communication	Clear communication Poor	Clear communication Fair	Clear communication Good	Clear communication Excellent	Clear communication N/A
Explaining appointment requirements	Explaining appointment requirements Poor	Explaining appointment requirements Fair	Explaining appointment requirements Good	Explaining appointment requirements Excellent	Explaining appointment requirements N/A
Handling appointment changes	Handling appointment changes Poor	Handling appointment changes Fair	Handling appointment changes Good	Handling appointment changes Excellent	Handling appointment changes N/A
Explaining deposits and cancellation policies	Explaining deposits and cancellation policies Poor	Explaining deposits and cancellation policies Fair	Explaining deposits and cancellation policies Good	Explaining deposits and cancellation policies Excellent	Explaining deposits and cancellation policies N/A

Question Title

Were fees, deposits and any additional costs explained clearly before you agreed to treatment? (Required.)

Always

Usually

Sometimes

Rarely

Never

None of the above

Other (please specify)

Question Title

During your appointment, did you feel your dentist or dental professional clearly explained: (Required.)

	Yes	Somewhat	No	N/A
What treatment you needed	What treatment you needed Yes	What treatment you needed Somewhat	What treatment you needed No	What treatment you needed N/A
Why the treatment was recommended	Why the treatment was recommended Yes	Why the treatment was recommended Somewhat	Why the treatment was recommended No	Why the treatment was recommended N/A
What would happen during treatment	What would happen during treatment Yes	What would happen during treatment Somewhat	What would happen during treatment No	What would happen during treatment N/A
Treatment options available to you	Treatment options available to you Yes	Treatment options available to you Somewhat	Treatment options available to you No	Treatment options available to you N/A
Expected costs	Expected costs Yes	Expected costs Somewhat	Expected costs No	Expected costs N/A
What to expect after treatment	What to expect after treatment Yes	What to expect after treatment Somewhat	What to expect after treatment No	What to expect after treatment N/A

Question Title

How satisfied were you with the timeliness of your appointment today? (Required.)

Very satisfied

Somewhat satisfied

Somewhat dissatisfied

Dissatisfied

Question Title

During your appointments, do you generally feel: (Required.)

	Always	Usually	Sometimes	Rarely/Never
Listened to	Listened to Always	Listened to Usually	Listened to Sometimes	Listened to Rarely/Never
Respected	Respected Always	Respected Usually	Respected Sometimes	Respected Rarely/Never
Comfortable asking questions	Comfortable asking questions Always	Comfortable asking questions Usually	Comfortable asking questions Sometimes	Comfortable asking questions Rarely/Never
Confident in the care provided	Confident in the care provided Always	Confident in the care provided Usually	Confident in the care provided Sometimes	Confident in the care provided Rarely/Never
That your appointment receives appropriate time and attention	That your appointment receives appropriate time and attention Always	That your appointment receives appropriate time and attention Usually	That your appointment receives appropriate time and attention Sometimes	That your appointment receives appropriate time and attention Rarely/Never

Question Title

Please select the THREE things that matter most to you when choosing a dental practice. (Required.)

Affordable/transparent pricing

Friendly reception staff

Quality of dental care

A dentist who listens

Clear explanations

Short waiting times

Easy appointment availability

Evening/weekend appointments

Help with dental anxiety

Convenient location/parking

Emergency appointments

Seeing the same dentist regularly

Payment options

Other (please specify)

Question Title

Was the cleanliness of the facility to your satisfaction? (Required.)

Yes

Question Title

If you could change ONE thing about your experience at our practice, what would it be?

Question Title

Is there anything we currently do particularly well that you would NOT want us to change?

Question Title

Is there anything else you’d like our team to know?

Thank you for taking the time to share your feedback.

Your responses will help us identify practical ways we can improve our service, communication and overall patient experience.

Question Title

Please enter your contact details (full name and phone number) below to enter the draw to WIN one of ten $50 VISA Gift Card's. (Terms and Conditions found on www.adelaidedentist.com.au)

Question Title

* Are you a CURRENT patient of North Adelaide Dental Care? If Yes, when was your last appointment date? (Required.)

Question Title

* Overall, how would you rate your experience with our dental practice? (Required.)

Question Title

* How did you first hear about us? (Required.)

Question Title

* Have you scheduled your upcoming appointment with your dentist? (Required.)

Question Title

* How likely is it that you would recommend North Adelaide Dental Care to a friend or colleague? (Required.)

Question Title

* How would you rate your experience booking and managing your appointments? (Required.)

Question Title

* Thinking about our reception team, please rate the following: (Required.)

Question Title

* Were fees, deposits and any additional costs explained clearly before you agreed to treatment? (Required.)

Question Title

* During your appointment, did you feel your dentist or dental professional clearly explained: (Required.)

Question Title

* How satisfied were you with the timeliness of your appointment today? (Required.)

Question Title

* During your appointments, do you generally feel: (Required.)

Question Title

* Please select the THREE things that matter most to you when choosing a dental practice. (Required.)

Question Title

* Was the cleanliness of the facility to your satisfaction? (Required.)

Question Title

* If you could change ONE thing about your experience at our practice, what would it be?

Question Title

* Is there anything we currently do particularly well that you would NOT want us to change?

Question Title

* Is there anything else you’d like our team to know?

Question Title

* Please enter your contact details (full name and phone number) below to enter the draw to WIN one of ten $50 VISA Gift Card's. (Terms and Conditions found on www.adelaidedentist.com.au)

Are you a CURRENT patient of North Adelaide Dental Care? If Yes, when was your last appointment date? (Required.)

Overall, how would you rate your experience with our dental practice? (Required.)

How did you first hear about us? (Required.)

Have you scheduled your upcoming appointment with your dentist? (Required.)

How likely is it that you would recommend North Adelaide Dental Care to a friend or colleague? (Required.)

How would you rate your experience booking and managing your appointments? (Required.)

Thinking about our reception team, please rate the following: (Required.)

Were fees, deposits and any additional costs explained clearly before you agreed to treatment? (Required.)

During your appointment, did you feel your dentist or dental professional clearly explained: (Required.)

How satisfied were you with the timeliness of your appointment today? (Required.)

During your appointments, do you generally feel: (Required.)

Please select the THREE things that matter most to you when choosing a dental practice. (Required.)

Was the cleanliness of the facility to your satisfaction? (Required.)

If you could change ONE thing about your experience at our practice, what would it be?

Is there anything we currently do particularly well that you would NOT want us to change?

Is there anything else you’d like our team to know?

Please enter your contact details (full name and phone number) below to enter the draw to WIN one of ten $50 VISA Gift Card's. (Terms and Conditions found on www.adelaidedentist.com.au)