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* 1. How satisfied are you with Daphne Utilities in Billing and Account Management?

  Very Disatisfied Disatisfied Neutral Satisfied Very Satisfied N/A
Timeliness of monthly bill
Clarity/ease of understanding monthly bill
Accuracy of monthly bill
Timeliness of crediting payments to account
Ease of setting up account payment option
Ease of updating account information
Accuracy of account information updates
Ease and convenience of bill payment options

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* 2. How satisfied are you with Water/Gas/Wastewater Service Repair and Maintenance?

  Very Disatisfied Disatsified Neutral Satisfied Very Satisfied N/A
Ease of scheduling activation of service or turnoff
Responsiveness to reports of leaks
Length of time needed to restore service after outage
Accuracy of information related to causes/anticipated length of time for outage
Ability to completely resolve service issues
Professionalism and courtesy of field service crews/personnel

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* 3. How satisfied are you with Daphne Utilities Customer Service?

  Very Disatisfied Disatisfied Neutral Satisfied Very Satisfied N/A
Ease of contacting customer service (finding contact info and getting answer)
Professionalism and courtesy of personnel
Ability of customer service representative to answer your question/solve your issue

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* 4. If you did not answer Very satisfied or Satisfied on question 3, please share what happened so we can improve our service.

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* 5. Please rate your satisfaction with Daphne Utilities as a service provider in each area.

  Very Disatisfied Disatisfied Neutral Satisfied Very Satisfied N/A
Quality of the water (ex. taste)
Reliability of the water supply
Reliability of gas service
Ability to keep wastewater flows out of Mobile Bay
Ability to provide valuable services for the rate paid
Ease of doing business with Daphne Utilities (if applicable)

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* 6. Please rate your agreement with the following statements about Daphne Utility’s website (www.daphneutilities.com)

  Highly Disagree Disagree Neutral Agree Highly Agree
It's easy to find what I need
It has the information I need

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* 7. If you answered Disagree or Highly Disagree to either choice in question 6, please tell us how we can do better.

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* 8. Please rate your level of agreement with each of the following statements. Daphne Utilities…

  Highly Disagree Disagree Neutral Agree Highly Agree
Makes protecting the environment a priority
Encourages its customers to use water wisely
Provides safe drinking water
Cares about the community
Manages the water supply with thoughtful research and planning
Is open and honest about its treatment process for water
Is open and honest about its treatment process for wastewater
Has affordable rates

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* 9. Which of the following are true about Daphne Utilities?



  True False
It is funded by taxes
It is part of the City government
It handles storm water (flood control)
It handles street maintenance
It handles trash collection and/or recycling

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* 10. If people had the freedom to choose their service provider, how likely would you recommend Daphne Utilities to them?

  Definitely Would Not Probably Would Not Neutral Probably Would Definitely Would
For water
For wastewater
For gas

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* 11. Which of the following best describes how the people in your home typically drink water?

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* 12. Which of the following factors has the most influence in the way your household drinks water?

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* 13. Which one of the following statements best describes how well you understand the way Daphne Utilities determines the price you pay for its services?

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* 14. Below is a list of the services we provide, which are funded by the bill you pay. Please rate how important the service is to the value you receive from Daphne Utilities.

  Very unimportant Unimportant Neutral Important Very Important
Protecting healthy watersheds
Ensuring safe drinking water
Repairing or upgrading infrastructure when needed
Ensuring there is plenty of water for the future
Protecting the security of our water supply and the system
Preserving our short and long-term financial health
Providing outstanding customer service
Offering effective customer communication and education

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* 15. Research tells us that the cost of providing high quality water and wastewater service is likely to increase in the future. Which ONE of the following statements best describes your preference for how those price increases occur?

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* 16. What is the best way for Daphne Utilities to reach you with NON-emergency information (water conservation, preventing sewer backups, water quality information, rate changes, etc). Indicate your top three only.

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* 17. What is the best way for Daphne Utilities to reach you with emergency information (watermain break, water outage, gas leak, sewer spill, etc). Indicate your top three only.

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* 18. To help us better understand our customers and their needs, here are a few questions about your household.

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* 19. Which of the following best describes your ethnicity? (check all that apply)

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* 20. Including you, how many people are currently living in your household?

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* 21. What is your age?

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* 22. Would you like to enter your email address to be placed in a random drawing to win a $100 gift card as our thanks for completing the survey?

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* 23. If you answered Yes above and provided your email, may we use that email to periodically send you information?

0 of 23 answered
 

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