Customer Satisfaction Survey

Patient Information

Question Title

* 1. Patient Information

How satisfied were you with the knowledge of the employee(s) you talked with regarding products, services, and/or any reimbursement or payment information?

Question Title

* 2. How satisfied were you with the knowledge of the employee(s) you talked with regarding products, services, and/or any reimbursement or payment information?

How satisfied were you with the quality of the orthopedic braces you received?

Question Title

* 3. How satisfied were you with the quality of the orthopedic braces you received?

If you had any questions, complaints or concerns regarding our products, services or delivery how satisfied were you with our handling of your concerns?

Question Title

* 4. If you had any questions, complaints or concerns regarding our products, services or delivery how satisfied were you with our handling of your concerns?

How satisfied were you in understanding that Motion Medical would bill you and/or your insurance carrier separately for the bracing (orthopedic device/brace) your doctor prescribed for you? 

Question Title

* 5. How satisfied were you in understanding that Motion Medical would bill you and/or your insurance carrier separately for the bracing (orthopedic device/brace) your doctor prescribed for you? 

How satisfied were you that our billing statement was easy to read and understand?

Question Title

* 6. How satisfied were you that our billing statement was easy to read and understand?

How satisfied were you that your insurance was billed billed correctly and in a timely manner?

Question Title

* 7. How satisfied were you that your insurance was billed billed correctly and in a timely manner?

Would you be willing to recommend Motion Medical to another friend or family member who may need orthopedic bracing or medical equipment?

Question Title

* 8. Would you be willing to recommend Motion Medical to another friend or family member who may need orthopedic bracing or medical equipment?

Please share any comments, feedback or suggestions for improving our service and our company.

Question Title

* 9. Please share any comments, feedback or suggestions for improving our service and our company.

T