Customer Service Payment Options Survey

Question Title

* 1. How do you currently pay your fees/registrations etc?

Online

Mail

In person

Other (please specify)

Question Title

* 2. What form of payment type do you prefer to use online?

Credit / Debit Card

Paypal

E check

Other (please specify)

Question Title

* 3. Would you prefer to pay for Military/MCCS events online or at the cash office?

I would prefer to pay online

I prefer to pay at the Cash Office - Monday-Friday between 8-4:30

Both

No preference

Other (please specify)

Question Title

* 4. What are the reasons you might not pay for services and programs online?

Security Concerns

Not easy enough / not user friendly enough

Lack of internet access

I have no issues paying online

Other (please specify)

Question Title

* 5. What do you like about online payment options? Select all that apply.

Convenient - Time savings

Lower costs

Instant receipts & email confirmations

Other (please specify)

Question Title

* 6. How important is .mil access for you, in terms of making payments online?

Very Important - It is the only computer I have access to

Important - More often than not it is my only way to access the internet

No Preference - I could find a solution either way

Not Important at All - I would not use a .mil computer for something like this

Other (please specify)

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* 7. What is your age?

18 to 24

25 to 34

35 to 44

45 to 54

55 to 64

65 to 74

75 or older

Question Title

* 8. What is your gender?

Female

Male

Question Title

* 9. What is your military status/association?

Active Duty

Retired

DoD Employee

Dependent

Other (please specify)

Question Title

* 10. Want to Win a $25 MCX Gift Card? Just add your email address and name in the box below to be entered to win. Thank you for completing the survey. You must be an authorized patron over the age of 18 to be eligible for the prize. MCCS employees are not eligible to win.