* 1. What brought you to the Planning and Development Department?

* 2. When did you visit our Planning and Development office, or complete our services in the field?

Date office visit
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Date of field inspection/final
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* 3. How often do you use our service?

* 4. Overall, are you satisfied with the customer service you received, dissatisfied with our company's customer service, or neither satisfied nor dissatisfied?

* 5. Compared to other communities, how would you rate our services?

* 6. How satisifed were you with the folllowing aspects of our services?

  very satisfied satisfied neutral unsatisfied very unsatisfied
professionalism
quality of service
deadline met
communication
responsiveness
friendliness
overall experience

* 7. If you used our front door services, how would you rate the timeline with which you were greeted?

* 8. If you met wit hthe over-the-counter plan reviewer and /or planning director , how would you describe your wait time?

* 9. How would your rate the process of pulling a permit?

* 10. How would you rate the ease of requesting an inspection?

* 11. Please rate the efficiency of the entire permitting process

* 12. Please provide any additional comments/suggestions that you would like to share with our department?

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