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Wilberg Memorial Public Library of Osceola - Strategic Planning Survey
1.
How often do you use the library?
Daily
Weekly
Monthly
Sometimes
Never
Other (please specify)
2.
Do you have a MORE system library card?
Yes
No
Not sure
3.
If yes, do you most commonly use the library in Osceola?
Yes
No
Not sure
4.
In the past 12 months, have you or your family visited the library or used these library services to (check all that apply):
Check out books
Check out DVDs
Check out music
Check out audiobooks
Check out kits (memory care/STREAM/Storytime)
Check out materials during a delivery time at a Senior Living location (Evergreen, Millside, CCH)
Use a computer
Use the Wi-Fi in the library building
Look at an exhibit
Use the printer/copier/scanner or fax machine
Read a newspaper or magazine
Study or do homework
Get information/research
Research local history/genealogy
Access tax forms/tax information
Attend a children’s program
Attend a teen program
Attend an adult program
Participate in the Summer Learning Program
Use a meeting space in the building
Use the teen space
Play video games in the teen space
Use the Quiet Reading Room
Use the Terrace (balcony)
Use the booths or tables in the library building hallway
Use Libby for electronic access to materials
Other (please specify)
5.
Please rate your level of satisfaction with the following based upon your experience with the Wilberg Memorial Public Library of Osceola:
Satisfied
Neutral
Dissatified
Library Hours
Satisfied
Neutral
Dissatified
Ease of Physical Access to the library
Satisfied
Neutral
Dissatified
Quality of the facility
Satisfied
Neutral
Dissatified
Quiet places to work/read/study
Satisfied
Neutral
Dissatified
Knowledge of the staff
Satisfied
Neutral
Dissatified
Helpfulness of the staff
Satisfied
Neutral
Dissatified
Other (please specify)
6.
Please rate your level of satisfaction with the following based upon your experience with the Wilberg Memorial Public Library of Osceola:
Satisified
Neutral
Dissatisfied
Selection of adult books
Satisified
Neutral
Dissatisfied
Selection of children’s books
Satisified
Neutral
Dissatisfied
Selection of teen books
Satisified
Neutral
Dissatisfied
Selection of DVDs
Satisified
Neutral
Dissatisfied
Selection of audiobooks on CD
Satisified
Neutral
Dissatisfied
Selection of newspapers/magazines
Satisified
Neutral
Dissatisfied
Other (please specify)
7.
Please rate your level of satisfaction with the following based upon your experience with the Wilberg Memorial Public Library of Osceola:
Satisfied
Neutral
Dissatisfied
Library’s website
Satisfied
Neutral
Dissatisfied
Times & schedules for library programs
Satisfied
Neutral
Dissatisfied
Availability of internet computers
Satisfied
Neutral
Dissatisfied
Availability of meeting rooms
Satisfied
Neutral
Dissatisfied
Overall what is your satisfaction with the library?
Satisfied
Neutral
Dissatisfied
Other (please specify)
8.
How important to your community and/or household is it that the Wilberg Memorial Public Library of Osceola…
Important
Neutral
Not Important
Promotes children’s literacy
Important
Neutral
Not Important
Encourages preschool-aged children to play, read, and learn
Important
Neutral
Not Important
Encourages school-aged children to play, read, and learn
Important
Neutral
Not Important
Encourages teens to gather, read, and learn
Important
Neutral
Not Important
Supports the educational success of children and teens
Important
Neutral
Not Important
Supports the educational success of adults
Important
Neutral
Not Important
Provides access to technology
Important
Neutral
Not Important
Teaches and promotes skills to find, evaluate, and use news/information
Important
Neutral
Not Important
Provides classes/resources to help community members develop job skills and search/apply for jobs
Important
Neutral
Not Important
Helps community members find/access community resources, organizations, and services
Important
Neutral
Not Important
Provides a place for civic engagement
Important
Neutral
Not Important
Provides classes/resources to help community members develop small businesses
Important
Neutral
Not Important
Promotes volunteerism/provides a hub for community service projects
Important
Neutral
Not Important
Serves as a social place
Important
Neutral
Not Important
Other (please specify)
9.
Do you or someone in your household identify as a person with a disability?
Yes
No
10.
If yes, is your/their accessibility adequately supported at the library? Please explain.
11.
What types of services would you like to see the library offer that it is not currently offering?
12.
What improvements to the library building/space would you like to see?
13.
What kinds of library events would be of interest to you and/or your family?
14.
How do you find out about library events/programs?
Library website
Facebook
Instagram
Newspaper (The Sun)
Posters/flyers
Word of mouth
Library building hallway screens
Other (please specify)
15.
What other information would you like to share with us?
16.
Where do you reside?
Village of Osceola
Town of Osceola
Town of Farmington
Town of Alden
Town of Garfield
Other (please specify)
17.
If you wish to be entered to win one of several gift certificates to Osceola-area businesses, enter your name and contact information. Only one survey response per person. You may leave this section blank if you don't want to enter the prize drawing.
Your survey responses shall be kept confidential, and you will not be contacted. We will never share your contact information with anyone.
Name
Phone Number
