Key conditions and indicators that most often suggest that an organization that is poised for growth, excellence and success.

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* 1. WELL-MANAGED OPERATION.........Where do you stand?

  Strongly Disagree Disagree Don't Know or Neutral Agree Strongly Agree
(a) Our company has grown over the past three years.
(b) We have a strategic plan in place for increasing growth and/or profitability over the next three years.
(c) A visitor can tell where production starts and ends.
(d) We have a formal quality control program.
(e) We are aware of our “cost of quality” and the components that control it.

Question Title

* 2. WELL-MANAGED OPERATION.......What percent of the time?

  0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
(f) Employees understand the company’s goals and how the work they do every day helps the company achieve the goals…
(g) We complete work/projects both on-time and within budget…
(h) We achieve 100% customer satisfaction without requiring re-work or extra time…
(i) We make the desired profit on work performed…
(j) Our facility is neat and organized—a place where our employees are proud to come to work to—and where we are proud to show our customers...