Thank you for answering our questionnaire about omnichannel user experience in your organization.

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25% of survey complete.
Customer interactions with organizations are more dynamic than ever before, often taking place over time and across several devices and channels such as, the web, mobile apps, email, kiosks, social media (Facebook, Twitter, etc.), print materials, on the phone, and online chat. The experience a user has while interacting with an organization on more than one channel in order to complete an activity is called the omnichannel user experience. Many companies are now working to support these dynamic omnichannel experiences.

NN/g is interested in hearing from you about your organization’s efforts in this space!  Note - We are equally interested in organizations with experience in this space and those with little to no experience.  


1. All participants will receive the following benefits if all questions are answered completely.
  • A chance to win a free online seminar in 2016 (raffle)
  • A chance to win a free report of your choice (raffle)
  • A chance to win a free day of tuition at the UX conference for the next year (raffle)
  • A summary of the results of the survey 
2. Select respondents will be contacted and invited to participate in additional research such as a remote interview or participation in a case study.  These participants will receive either a free online seminar or a free day's tuition to the UX Conference to be used within the next year (Depending of the level of involvement in additional research). To be considered for additional research, be sure to answer the questions thoughtfully and include details and examples when appropriate.