The TSG Payments Excellence Awards recognize organizations in the industry that embody the vision, dedication, and demonstration of excellence in the payments world. These awards highlight companies that have successfully navigated changes in the payments industry and transcend everyday standards to make a difference and improve the quality and productivity of the ecosystem.

Omnichannel Provider of the Year

The Strawhecker Group defines Omnichannel capabilities as the ability to provide all payment method, and channel support, of collecting payments in any way the consumer prefers to pay. Omnichannel also refers to providers who are able to offer a single merchant interface or hub (single point of entry) that allows entities to manage operations across all of its various sales channels (i.e. Brick & Mortar, eCommerce, Marketplaces, Social Media, Resellers, etc.) and geographies. These tools allow merchants to track the customer journey seamlessly across all sales channels, presenting consistent branding, support, and experiences. Omnichannel solutions will also support acceptance of numerous payment methods/types (i.e. credit/debit cards, mobile wallets, ACH, check, buy now pay later, and other alternative payment methods both foreign and domestic).

Multiple submissions for multiple products are accepted. Complete the following questionnaire by Tuesday, April 13th. Entries will be judged by a panel of TSG payments experts who focus on the smart terminal market. The winner is expected to be announced in late April.

Please email mi@thestrawgroup.com with any questions.

CONDITIONS AND ELIGIBILITY
No purchase necessary. A purchase will not improve your chances of winning. All fintech, payments, and software players are welcome to enter.

DISCLAIMER
TSG does not endorse any vendor, product or service depicted, and does not advise users to select only those vendors with the highest ratings or other designation. TSG disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose.
 

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* 1. What the name of your company or organization? 

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* 2. What is your first and last name?

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* 3. What is your email address?

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* 4. What is your title/position within the organization?

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* 5. Does your organization serve multi-national clients across CP and CNP channels?

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* 6. Does your organization serve SMBs across CP and CNP channels?

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* 7. Do your eCommerce and brick & mortar solutions communicate to support Omnichannel functionality?
Example: If someone buys an item in-store, does your product automatically deduct inventory of that SKU from your eCommerce environment?

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* 8. Can you track consumer behavior from one sales channel to the next? 
Example: Do you provide merchants visibility into the consumer lifecycle from social media site, to website? Or from a marketing email to an instore purchase?

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* 9. Please mark all Omnichannel centric offerings

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* 10. Does your Omnichannel solution maintain product data/availability across all channels?

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* 11. Do you provide merchants will an all-inclusive portal or hub to manage all sales channels?

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* 12. Support - Mark all applicable features that your organization supports.

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* 13. On average, how quickly are SMB merchants boarded onto your Omnichannel platform (From the start of the sales process to complete setup, meaning customers can purchase items via the platform)?

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* 14. On average, how quickly are enterprise merchants boarded onto your Omnichannel platform (From the start of the sales process to complete setup, meaning customers can purchase items via the platform)?

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* 15. Does your organization’s Omnichannel solution support sales and transactions facilitated through social media and other eCommerce channels?

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* 16. Please mark all applicable payment methods your organization’s Omnichannel solution is able to support.

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* 17. Does your organization offer an open developer platform, SDK, API, or other developer toolsets?

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* 18. Does your organization offer tokenization/fraud support for your Omnichannel solution set?

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* 19. How many currencies does your Omnichannel solution set support?

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* 20. Does your Omnichannel solution support any aspects of Voice-enabled Commerce?

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* 21. Does your Omnichannel solution offer any AI tools/features (i.e. optimization tools, fraud monitoring, etc.)

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* 22. Does your Omnichannel solution offer any support for the connected car environment?

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* 23. What new or innovative products or features does your organization offer that differentiates your organization from its competitors.

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* 24. Please list all notable 3rd party partnerships or integrations that may augment your organization’s Omnichannel offering.

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