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1. Availability - The buses were available on the days and at the times that I need them (Required.)

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2. Availability - The bus routes were conveniently located for me (Required.)

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3. Ease of Use - It was easy for me to get on and off the bus (Required.)

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4. Ease of Use - It was convenient and easy to use my bus pass* (Required.)

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5. Information - It was easy to get information about bus services (Required.)

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6. Information - It was easy to find out if the buses were running on schedule (Required.)

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7. Information - I was easily able to get information about alternative routes or schedules when planning my trip (Required.)

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8. Time - The buses mostly ran on time* (Required.)

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9. Time - The bus got me to my destination in a reasonable amount of time (Required.)

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10. Customer Care - Bus drivers were helpful and professional (Required.)

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11. Customer Care - Bus drivers looked professional (appropriate uniform and neat) (Required.)

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12. Comfort - The bus was well driven (Required.)

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13. Comfort - The bus provided a comfortable environment (Required.)

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14. Comfort -There was enough seating/space on the bus (Required.)

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15. Comfort - The bus was clean (Required.)

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16. Security - I felt safe and secure waiting for my bus (Required.)

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17. Security - I felt safe riding on the bus (Required.)

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18. Did you interact with any Omnitrans Customers?

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19. Did you use the Transit App to plan or during your trip?

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20. Net Promoter Score - On a scale from 0-10 (with zero being least likely), how likely are you to refer a friend or family member to ride Omnitrans?

0 5 10
Clear
i We adjusted the number you entered based on the slider’s scale.

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21. How satisfied are you overall with your bus riding experience? (Required.)

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22. How does your job support Omnitrans Management Plan Goal 2 - Customer Experience (Provide an overall customer experience that reflects reliable, responsive, and exceptional service and promotes ridership growth)?

Omnitrans Management Plan FY2026

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23. What department do you work in? (Required.)

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24. Please share any other feedback with us, and thank you for being our Omni Employee Customer!

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25. How long have you worked for OmniTrans?

T