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* 1. Availability - The buses were available on the days and at the times that I need them

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* 2. Availability - The bus routes were conveniently located for me

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* 3. Ease of Use - It was easy for me to get on and off the bus

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* 4. Ease of Use - It was convenient and easy to use my bus pass*

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* 5. Information - It was easy to get information about bus services

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* 6. Information - It was easy to find out if the buses were running on schedule

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* 7. Information - I was easily able to get information about alternative routes or schedules when planning my trip

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* 8. Time - The buses mostly ran on time*

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* 9. Time - The bus got me to my destination in a reasonable amount of time

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* 10. Customer Care - Bus drivers were helpful and professional

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* 11. Customer Care - Bus drivers looked professional (appropriate uniform and neat)

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* 12. Comfort - The bus was well driven

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* 13. Comfort - The bus provided a comfortable environment

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* 14. Comfort -There was enough seating/space on the bus

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* 15. Comfort - The bus was clean

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* 16. Security - I felt safe and secure waiting for my bus

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* 17. Security - I felt safe riding on the bus

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* 18. Did you interact with any Omnitrans Customers?

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* 19. Did you use the Transit App to plan or during your trip?

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* 20. Net Promoter Score - On a scale from 0-10 (with zero being least likely), how likely are you to refer a friend or family member to ride Omnitrans?

0 5 10
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 21. How satisfied are you overall with your bus riding experience?

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* 22. How does your job support Omnitrans Management Plan Goal 2 - Customer Experience (Provide an overall customer experience that reflects reliable, responsive, and exceptional service and promotes ridership growth)?

Omnitrans Management Plan FY2026

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* 23. What department do you work in?

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* 24. Please share any other feedback with us, and thank you for being our Omni Employee Customer!

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* 25. How long have you worked for OmniTrans?

T