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Employee Post - Bus Ride Experience Survey 2025

1.Availability - The buses were available on the days and at the times that I need them(Required.)
2.Availability - The bus routes were conveniently located for me(Required.)
3.Ease of Use - It was easy for me to get on and off the bus(Required.)
4.Ease of Use - It was convenient and easy to use my bus pass*(Required.)
5.Information - It was easy to get information about bus services(Required.)
6.Information - It was easy to find out if the buses were running on schedule(Required.)
7.Information - I was easily able to get information about alternative routes or schedules when planning my trip(Required.)
8.Time - The buses mostly ran on time*(Required.)
9.Time - The bus got me to my destination in a reasonable amount of time(Required.)
10.Customer Care - Bus drivers were helpful and professional(Required.)
11.Customer Care - Bus drivers looked professional (appropriate uniform and neat)(Required.)
12.Comfort - The bus was well driven(Required.)
13.Comfort - The bus provided a comfortable environment(Required.)
14.Comfort -There was enough seating/space on the bus(Required.)
15.Comfort - The bus was clean(Required.)
16.Security - I felt safe and secure waiting for my bus(Required.)
17.Security - I felt safe riding on the bus(Required.)
18.Did you interact with any Omnitrans Customers?
19.Did you use the Transit App to plan or during your trip?
20.Net Promoter Score - On a scale from 0-10 (with zero being least likely), how likely are you to refer a friend or family member to ride Omnitrans?
0
5
10
21.How satisfied are you overall with your bus riding experience?(Required.)
22.How does your job support Omnitrans Management Plan Goal 2 - Customer Experience (Provide an overall customer experience that reflects reliable, responsive, and exceptional service and promotes ridership growth)?

Omnitrans Management Plan FY2026
23.What department do you work in?(Required.)
24.Please share any other feedback with us, and thank you for being our Omni Employee Customer!
25.How long have you worked for OmniTrans?