OTM Service Strategy Assessment: SAMPLE MODE

OTM Service Strategy® Assessment: Introduction

The OTM Service Strategy® Assessment tool is designed to enable assessors to quantitatively, and qualitatively assess the current service level provide by a specific service team.

The assessment includes six distinct areas of focus, each of which is an element of the OTM Service Strategy®.

1. Understand expectations

2. Service standards

3. Develop and recruit

4. Listen

5. Measure and respond

6. Recognise, reward, and celebrate

The service team will receive a score out of 500.

In order for a service team to be performing "adequately", a minimum score of 300+ is required, in addition to all assessment criteria scoring a minimum of 6/10.

Each of the 50 scored elements will contain feedback from your assessors regarding specific activities the service team should continue to do and start to do (if required).

OTM Service Strategy Assessment: SAMPLE MODE

OTM Service Strategy® Assessment: Introduction

Question Title

1. Please provide your name and a valid email address if you would like to receive your results

OTM Service Strategy Assessment: SAMPLE MODE

OTM Service Strategy® Assessment: Introduction

Question Title

* 1. Please provide your name and a valid email address if you would like to receive your results

1. Please provide your name and a valid email address if you would like to receive your results