Survey Guidelines

The following survey has been designed to keep the process as straightforward and simple as possible through the use of multiple choice and drop-down options.  An “Other” category has been included in some questions to enable you to expand upon your answers or to clarify your response.  

Components of the survey include: General Information, Recruiting, Compensation, Scheduling, Benefits, Amenities and Training.

We estimate it should take approximately 20-30 minutes to complete the survey.   NOTE: You can save your input by selecting NEXT at the bottom of the page, allowing you to return to complete the survey at a later time. Once completed, select DONE.
The DEADLINE for completing the survey is 30 June 2018.


This survey is reserved for contact centres located in the Ottawa – Gatineau region only. Any submissions received outside the region will be excluded from our analysis.

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25% of survey complete.