Otonabee Conservation Customer Service Survey

This customer service survey is being conducted by Otonabee Conservation. Thank you in advance for taking the time to provide your input.

We want to learn more about your experience with us. Your answers will help with future planning and help us to understand how we can enhance our services and operations, moving forward.

Your answers will be completely anonymous. They will be grouped together with other visitor responses and used for future planning. If you would like us to contact you about your survey responses, you will have the option to provide us with your name and contact information at the end of this survey.

It will take about 5 minutes to complete this survey.

Thank you for your time and openness to complete this survey. Your input is very important to us.

Question Title

* 1. What was the reason for your interaction with Otonabee Conservation?

To inquire about planning and permitting services

To get information about Conservation/Wildlife Areas and/or campgrounds

To find out about education/stewardship programs and events

To see if there are any employment opportunities

To see if there are any volunteer opportunities

To find out about the Drinking Water Source Protection program

To inquire about the Flood / Low water status

To give a donation to Otonabee Conservation

Other (please specify)

Question Title

* 2. How did you connect with Otonabee Conservation?

By phone at the administrative office

By phone at campground gatehouse

In person at administrative office (250 Milroy Drive, Ptbo)

In person at campground gatehouse

By email to general email (otonabeeca@otonabeeconservation.com)

By email to staff member or department

Social Media (Facebook, Twitter, Instagram)

When submitting a Property Inquiry Form

When submitting a Hunting Permit Form

When submitting for a Clean Water Act Notice

Other (please specify)

Question Title

* 3. Based on your interaction with our staff, how satisfied were you with the following?

	Very Satisfied	Satisfied	Neutral	Unsatisfied	Very Unsatisfied	Not Applicable
Polite	Polite Very Satisfied	Polite Satisfied	Polite Neutral	Polite Unsatisfied	Polite Very Unsatisfied	Polite Not Applicable
Helpful	Helpful Very Satisfied	Helpful Satisfied	Helpful Neutral	Helpful Unsatisfied	Helpful Very Unsatisfied	Helpful Not Applicable
Solutions oriented	Solutions oriented Very Satisfied	Solutions oriented Satisfied	Solutions oriented Neutral	Solutions oriented Unsatisfied	Solutions oriented Very Unsatisfied	Solutions oriented Not Applicable
Professional	Professional Very Satisfied	Professional Satisfied	Professional Neutral	Professional Unsatisfied	Professional Very Unsatisfied	Professional Not Applicable
Respectful	Respectful Very Satisfied	Respectful Satisfied	Respectful Neutral	Respectful Unsatisfied	Respectful Very Unsatisfied	Respectful Not Applicable
Responded in a timely manner	Responded in a timely manner Very Satisfied	Responded in a timely manner Satisfied	Responded in a timely manner Neutral	Responded in a timely manner Unsatisfied	Responded in a timely manner Very Unsatisfied	Responded in a timely manner Not Applicable
Answered questions accurately	Answered questions accurately Very Satisfied	Answered questions accurately Satisfied	Answered questions accurately Neutral	Answered questions accurately Unsatisfied	Answered questions accurately Very Unsatisfied	Answered questions accurately Not Applicable
Scientific, technical & legislative information explained in a way I could understand	Scientific, technical & legislative information explained in a way I could understand Very Satisfied	Scientific, technical & legislative information explained in a way I could understand Satisfied	Scientific, technical & legislative information explained in a way I could understand Neutral	Scientific, technical & legislative information explained in a way I could understand Unsatisfied	Scientific, technical & legislative information explained in a way I could understand Very Unsatisfied	Scientific, technical & legislative information explained in a way I could understand Not Applicable
Explained processes well	Explained processes well Very Satisfied	Explained processes well Satisfied	Explained processes well Neutral	Explained processes well Unsatisfied	Explained processes well Very Unsatisfied	Explained processes well Not Applicable
Processes were completed as explained	Processes were completed as explained Very Satisfied	Processes were completed as explained Satisfied	Processes were completed as explained Neutral	Processes were completed as explained Unsatisfied	Processes were completed as explained Very Unsatisfied	Processes were completed as explained Not Applicable

Question Title

* 4. Overall, how satisfied are you that your question was answered or issue was resolved appropriately?

Very Unsatisfied

Neutral

Very Satisfied

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 5. How can we improve your experience with Otonabee Conservation? (please comment)

Question Title

* 6. OPTIONAL | Please leave us your name and contact information if you would like us to contact you about your customer service experience. Thank you.

First and Last Name

City/Town

Email Address

Phone Number