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* 1. Were you able to find the information you were looking for on our website?

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* 2. Do you feel the information / communications you receive from the Credit Union are:

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* 3. How much effort did you have to put forth to handle your request?

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* 4. How did this effort compare to your expectations?

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* 5. How responsive have we been to your questions or concerns?

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* 6. How many times in the last year have you talked to someone at the CU. Either by phone, email or in person

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* 7. How do you communicate with the Credit Union?

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* 8. Do you feel our products and services are competitive?

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* 9. Why did you choose the OPPA Credit Union rather than a competitor?

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* 10. How would you rate the overall quality of service you receive at the OPPA Credit Union?

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* 11. How would you rate the accuracy with which your accounts are handled?

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* 12. How would you rate our staff’s knowledge of financial products and services?

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* 13. What suggestions would you make to improve our service to you?

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* 14. How likely is it that you would recommend this company to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

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* 15. Do you have any other comments, questions, or concerns?

0 of 15 answered
 

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