Customer Satisfaction Dear Customer,We are interested in your honest opinions, so that we can continue to improve the services we provide to you. Thank you for taking this survey! Question Title * 1. Did you contact OMNI on the last 12 months? Yes No Question Title * 2. Who assisted you (optional)? OMNI representative Name: Question Title * 3. Please inform the motivation of your contact with OMNI: Quotes (for products, training, field service, other) Training inquiry Field service Customer Support Inquiry Other (please specify) Question Title * 4. How knowledgeable was the OMNI representative who assisted you? Extremely knowledgeable Very knowledgeable Somewhat knowledgeable Not so knowledgeable Not at all knowledgeable Question Title * 5. How much time did it take OMNI to address your request, questions or concerns? Much shorter than expected Shorter than expected About what I expected Longer than expected Much longer than expected Question Title * 6. Was your issue/ question completely resolved/answered? Yes No (please provide more details) Question Title * 7. Overall, how satisfied were you with the experience with our Sales or Customer support Team? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not at all satisfied Question Title * 8. How likely is it that you would recommend OMNI to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 9. Is there anything that would improve the OMNI support you received? Please inform below: Question Title * 10. Optional Information: Contact Name: Company Name: Email: Submit
