Survey Questions:

In an effort to continually improve the Chamber’s service offering and value to members, the Board of Directors has approved a strategic planning initiative to ensure that the Chamber remains a viable and effective resource for business. We would love to hear from you about what you love about the Chamber and what you will like to see more of.

Please note that all answers are anonymous and participants may choose to skip any questions that s/he does not feel comfortable answering.

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* 1. Select the annual income closest to your business:

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* 2. How would you categorize your business?

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* 3. What product or service does your business offer?

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* 4. Which of the following best describes your customer base?

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* 5. Where does your business operate from?

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* 6. What year was your business established in (or near) Oak Lawn?

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* 7. How many employees does your business employ locally?

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* 8. How many locations does your business have?

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* 9. Are you a Chamber Member?

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* 10. Rate your level of involvement with the Chamber (1 being the least involved and 5 being the most involved):

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* 11. Thinking about how the Chamber helps your business, are you satisfied with your level of involvement?

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* 12. How many Oak Lawn Chamber events do you attend on an annual basis?

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* 13. Rate the quality of business connections you’ve made at chamber events (1 being the lowest quality, 5 being the highest quality):

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* 14. Has the Chamber helped your business attract new customers?

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* 15. Has the Chamber helped you gain exposure for your business?

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* 16. Does your Chamber membership offer value to your business?

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* 17. Does the Chamber help you connect with your target customer/demographic?

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* 18. How effective do you think the Chamber's available sponsorships are?

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* 19. Rank the following Oak Lawn Chamber events by the value they add to your organization:

  Not Attended Not Valuable A Little Valuable Valuable Extremely Valuable
Quarterly luncheons
Multi-chamber events
Business after hours
Community events / parades (4th of July, Santa on the green, Small Business Saturday, etc.)
Golf outings
Business after hours
Lunch and Learn opportunities
New & prospective member breakfast
Volunteering events (i.e. Ronald McDonald)
Business showcase
Small Business Clinic
Farmers Market
Ribbon Cutting Ceremonies

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* 20. Thinking about the events the Chamber facilitates each year, is there anything you think the Chamber should do more of OR start doing?

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* 21. Thinking about the events the Chamber facilitates each year, is there anything you think the Chamber should do less of OR stop doing?

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* 22. Based on your annual investment to be a member in the Chamber, do you believe your business has realized a return on your investment?

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* 23. The Chamber’s current mission is:  

The Oak Lawn Chamber of Commerce works to represent and advance its business community, striving with constant integrity, fairness and cooperation to promote, and improve the economic atmosphere, business climate and image of Oak Lawn.


Do you believe this mission is still relevant and accurate?

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* 24. Do you believe the Chamber is fulfilling its mission?

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* 25. Do you believe the Chamber has a responsibility to give back to the community? In what capacity? (e.g. scholarships, volunteering, etc.)

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* 26. Rate your communication with the chamber (i.e. how well you are kept in the loop about events):

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* 27. Do you belong to any other chambers?

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* 28. Does your business plan to stay in Oak Lawn?

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* 29. The Chamber may schedule brief town-hall style focus groups.  Would you be interested in participating? (Requires you to include your email below or you can email Julie Miller at office@oaklawnchamber.com to keep your answers confidential.)

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* 30. Would you like to be contacted for a brief 30-minute interview?  (Requires you to include your email below or you can email Julie Miller at office@oaklawnchamber.com to keep your answers confidential.)

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* 31. Do you have any other comments you would like to share?

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