Survey Questions:

In an effort to continually improve the Chamber’s service offering and value to members, the Board of Directors has approved a strategic planning initiative to ensure that the Chamber remains a viable and effective resource for business. We would love to hear from you about what you love about the Chamber and what you will like to see more of.

Please note that all answers are anonymous and participants may choose to skip any questions that s/he does not feel comfortable answering.

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* 1. What product or service does your organization offer?

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* 2. Including yourself, how many employees does your organization employ?

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* 3. Rate your level of involvement with the Oak Lawn Chamber:
(1 being the least involved and 5 being the most involved):

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* 4. Thinking about how the Chamber helps your organization, which statement below best describes your involvement with the Oak Lawn Chamber?

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* 5. How many Oak Lawn Chamber events do you attend on an annual basis?

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* 6. Rate the quality of business connections you’ve made at Oak Lawn Chamber events:

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* 7. Has the Oak Lawn Chamber helped you gain exposure for your organization?

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* 8. Does the Oak Lawn Chamber allow your organization to connect with your key stakeholders or target demographic?

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* 9. How important is it for your department to coordinate / collaborate with the Chamber?

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* 10. Rank the following Oak Lawn Chamber events by the value they add to your organization:

  Never Attended Not Valuable A Little Valuable Valuable Extremely Valuable
Business after hours
Business Showcase
Community events / parades (4th of July Parade, Santa on the Green, Small Business Saturday, etc.)
Farmers Market
Lunch and learn opportunities
Multi-chamber events
New & prospective member breakfasts
Quarterly luncheons
Ribbon cutting ceremonies
Small Business Clinic
Volunteering events (i.e. Ronald McDonald)

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* 11. Thinking about the events the Chamber facilitates each year, what additional events do you think the Chamber should do more of OR start doing?

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* 12. Thinking about the events the Chamber facilitates each year, what events do you feel the Chamber should do less OR stop doing?

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* 13. Based on your organization’s annual investment to be a member in the Chamber, do you believe there is a return on the investment?

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* 14. The Chamber’s current mission is:
The Oak Lawn Chamber of Commerce works to represent and advance its business community, striving with constant integrity, fairness and cooperation to promote, and improve the economic atmosphere, business climate and image of Oak Lawn.

Do you believe this mission is still relevant and accurate?

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* 15. Do you believe the Chamber is fulfilling its mission?

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* 16. Which statement below best describes your level of communication with the chamber (i.e. how well you are kept in the loop about events):

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* 17. Do you belong to any other chambers?

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* 18. In an effort to collect additional data, the Chamber may schedule brief town-hall style focus groups.  Would you be interested in participating? (Requires you to include your email below or you can email Julie Miller at office@oaklawnchamber.com to keep your answers confidential.)

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* 19. Would you like to be contacted for a brief 30-minute interview?  (Requires you to include your email below or you can email Julie Miller at office@oaklawnchamber.com to keep your answers confidential.)

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* 20. Please share any other comments that you believe would assist the Oak Lawn Chamber with our strategic planning initiative.

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