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We would like your feedback if you worked with Ohio EPA to obtain a permit, license or authorization or contacted us seeking information, funding and/or technical assistance. The Agency's goal is to provide excellent customer service, and your feedback is important to us in meeting this goal. Please help us serve you and others better by taking a few minutes to answer the questions below. Thank you for responding.

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* 1. What Ohio EPA office(s) or division(s) did you work with?

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* 2. Please specify if you worked with our district office, a local air agency and/or our central (Columbus) office.

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* 3. Check the options below to describe how strongly you agree or disagree with the following statements about your overall experience with us.

  Strongly agree Agree Disagree Strongly Disagree
Staff was courteous and helpful.
Staff provided complete, accurate information.
Staff provided a timely response.
My overall experience was positive.
I know who to call at Ohio EPA or my Local Air Agency if I have questions in the future.

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* 4. If you worked with Ohio EPA to obtain a permit, license or other authorization, please specify the type (examples: air permit, water discharge permit, sewage system permit, storm water permit, 401 certification, solid waste license, covenant not to sue, etc.).

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* 5. If you contacted us to receive a permit, license or other authorization, please complete this section.

  Strongly agree Agree Disagree Strongly Disagree
The procedures I needed to follow to obtain my permit/license were easy to understand.
The application forms I needed to fill out for my permit/license were easy to understand.
My experience filing my application on-line (if applicable) was good
The terms and conditions of the final permit/license I received are easy to understand.
I received my permit/license in a timely manner.

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* 6. If you contacted us to ask questions about the regulations, get a publication or other records, please complete this section.

  Strongly agree Agree Disagree Strongly Disagree
It was easy to find a person during business hours who could answer my questions.
I could easily find a written publication that answered my questions.
The written publication I received was easy to understand.
I received the information or records I requested in a timely manner
I found Ohio EPA's website helpful in getting information.

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* 7. If you contacted us to receive technical or compliance assistance, or funding assistance, please complete this section.

  Strongly agree Agree Disagree Strongly Disagree
The technical/compliance assistance I received was helpful.
I received technical/compliance assistance in a timely manner.
The information I received helped me better understand Ohio EPA's regulations.
I had a good experience with the process of applying for funding.

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* 8. If you left a phone message or sent us an email with your question or request, how long did it take for us to get back with you?

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* 9. If you had a positive experience with Ohio EPA and would like to describe this in more detail, or acknowledge Agency staff who assisted in meeting your needs, feel free to provide us with your feedback.

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* 10. If you feel we fell short in meeting your customer service expectations, please describe the situation and your specific concerns in more detail.

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* 11. As a result of your experience, what would you recommend to help us improve our service in the future?

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* 12. Which category best describes your affiliation?

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* 13. Your Contact Information
** A response to this question is strictly optional. If you'd like to remain anonymous, skip this question and hit the "Done" button below to complete this survey. **

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* 14. Would you like someone to contact you directly to discuss your interaction with us or response to this survey?

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