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OFNTSC Client Satisfaction Survey
1.
Are you a member of an unaffiliated First Nation, large First Nation, or Tribal Council? (select one)
Unaffiliated First Nation
Large First Nation
Tribal council
2.
Of the services OFNTSC offers Nations and communities, select the one that is of top priority to your community:
Communications
Emergency planning
Engineering
Environment
Fire and safety
Fuel systems management
Housing
Infrastructure
Operations and maintenance
Water and wastewater
Waste Management
Other (please specify)
3.
Are there any service areas NOT offered by OFNTSC that would benefit your Nation/community? Please describe:
4.
Of the services OFNTSC offers, select those that you/your Nation have accessed (select all that apply):
Communications
Emergency Planning
Engineering
Environment
Fire and safety
Fuel systems management
Housing
Infrastructure
Operations
Water and Wastewater
Waste Management
5.
How familiar are you with the types of services and activities OFNTSC provides in each of our service areas?
Not at all familiar
Somewhat familiar
Familiar
Very familiar
Communications
Not at all familiar
Somewhat familiar
Familiar
Very familiar
Emergency Planning
Not at all familiar
Somewhat familiar
Familiar
Very familiar
Engineering
Not at all familiar
Somewhat familiar
Familiar
Very familiar
Environment
Not at all familiar
Somewhat familiar
Familiar
Very familiar
Fire and Safety
Not at all familiar
Somewhat familiar
Familiar
Very familiar
Fuel Systems management
Not at all familiar
Somewhat familiar
Familiar
Very familiar
Housing
Not at all familiar
Somewhat familiar
Familiar
Very familiar
Infrastructure
Not at all familiar
Somewhat familiar
Familiar
Very familiar
Operations and Maintenance
Not at all familiar
Somewhat familiar
Familiar
Very familiar
Water and Wastewater
Not at all familiar
Somewhat familiar
Familiar
Very familiar
Waste Management
Not at all familiar
Somewhat familiar
Familiar
Very familiar
6.
If you are an unaffiliated First Nation and have contacted OFNTSC directly for service, please indicate your satisfaction with:
Unsatisfied
Somewhat satisfied
Satisfied
Very satisfied
Communication with OFNTSC staff
Unsatisfied
Somewhat satisfied
Satisfied
Very satisfied
Ease of service delivery
Unsatisfied
Somewhat satisfied
Satisfied
Very satisfied
7.
If you have contacted OFNTSC through your tribal council for services, please indicated your satisfaction with:
Unsatisfied
Somewhat satisfied
Satisfied
Very satisfied
Communication with OFNTSC staff
Unsatisfied
Somewhat satisfied
Satisfied
Very satisfied
Ease of service delivery
Unsatisfied
Somewhat satisfied
Satisfied
Very satisfied
8.
Has your community / Nation benefited from an OFNTSC service?
yes, please describe (open response)
no, please describe (open response)
9.
If you have NOT accessed services from OFNTSC, please indicate why (check all that apply)
Could not contact by phone
Could not contact by email
OFNTSC does not offer relevant service
Did not know about OFNTSC services
Did not know about OFNTSC
Could not / did not qualify
Other (please specify)
10.
If you have accessed services through OFNTSC, please indicate your satisfaction with the level of support your Nation/community received (check one)
Not satisfied with level of support
Somewhat satisfied with level of support
Very satisfied with level of support
11.
To enter the OFNIT Survey Contest, please leave your name in the comment box below. If not applicable please write (N/A)
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