Skip to content

ODOE Customer Service Survey

The Oregon Department of Energy appreciates your engagement and we'd like to know how we're doing. 

Please fill out this anonymous survey to share your thoughts. If a question doesn't apply to you, please feel free to skip.

We sincerely appreciate you taking the time to weigh in!
1.How do you rate the timeliness of the services provided by the Oregon Department of Energy?
2.How do you rate the ability of the Oregon Department of Energy to provide services correctly the first time?
3.How do you rate the helpfulness of Oregon Department of Energy employees?
4.How do you rate the knowledge and expertise of Oregon Department of Energy employees?
5.How do you rate the availability of information at the Oregon Department of Energy?
6.How do you rate the overall quality of services provided by the Oregon Department of Energy?
7.If you visited ODOE’s website recently, were you able to easily find what you were looking for? Do you have any suggestions for improving our website?
8.If you contacted ODOE with an energy or program-related question, did you receive an answer that was helpful to you? What was helpful or unhelpful about our communication with you?
9.If you attended a public meeting or ODOE webinar, did you find the information presented to be useful? Do you have suggestions for how we could improve our public meetings or webinars?
10.Do you have any additional comments or suggestions for us?
ODOE works to expand and improve our stakeholder engagement and to build practices and processes to achieve more inclusive and equitable outcomes. We are asking these demographics-related questions to help us understand if our work is reaching diverse Oregonians.
11.Do you personally self-identify as a racial or ethnic minority?
12.Which of the following best describes your race and/or ethnicity?
13.Are you a member of a Native American Tribe?
14.Do you or does someone in your household have a disability?
15.In which Oregon region do you live?
16.What is your annual household income?