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The Outstanding Customer Service Award recipient will be an individual who consistently delivers outstanding customer care and goes above and beyond to support customers during what is often a stressful and emotional time.

This award shines a spotlight on the people at the front of house – including VDAs and customer-facing team members – whose professionalism, empathy and communication make a real difference to the customer journey, yet are too often overlooked.

Entries should highlight how the individual builds trust, manages expectations and creates positive experiences through clear communication, care and attention to detail. Judges will be looking for examples of exceptional service, positive customer feedback and a genuine commitment to putting people first.

This award celebrates those who turn great service into lasting trust and represent the very best of the industry to every customer they support.

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* 1. Company Name

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* 2. Your Name

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* 3. Email Address

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* 4. Recipient:

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* 5. In no more than 500 words, please answer the following questions:
  • What is the individual’s role and how do they contribute to the customer journey?
  • How do they consistently deliver exceptional customer care?
  • What feedback, examples or outcomes demonstrate their impact on customer satisfaction?
  • Why do they stand out compared to others in similar customer-facing roles?

In order to enter the process please complete the following by outlining the recipients achievements.

You can add images to support and enhance your application.

There is a maximum individual file upload size of 16MB, further image evidence can be submitted to rachel.meenaghan@rmif.co.uk

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* 6. Upload 1 to evidence

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* 7. Upload 2 to evidence

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