Customer Experience - Marketing

Feedback Survey

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100% of survey complete.

We value your opinion and ask for your candid feedback

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* 1. How likely is it that you would recommend Burr OAK Tool to a friend or colleague?

Not at all likely

Extremely likely

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* 2. What is your overall impression of the website?

	Below Expectations	Meets Expectations	Exceeds Expectations
Professional	Professional Below Expectations	Professional Meets Expectations	Professional Exceeds Expectations
Informative	Informative Below Expectations	Informative Meets Expectations	Informative Exceeds Expectations
Visually Pleasing	Visually Pleasing Below Expectations	Visually Pleasing Meets Expectations	Visually Pleasing Exceeds Expectations
Easy to Navigate	Easy to Navigate Below Expectations	Easy to Navigate Meets Expectations	Easy to Navigate Exceeds Expectations

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* 3. Did you find the content you were looking for?

Yes

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* 4. Through which of the following online formats do you prefer to learn about OAK products or services? (Select all that apply)

Shorter articles or content (e.g. news articles, blog posts)

Social media posts

Photos, infographics, images or illustrations

Videos

Longer articles or content (e.g. whitepapers, downloadable guides)

Webinars or Seminars

Other (please specify)

Question Title

* 5. How influential would you say Burr OAK Tool's marketing materials (website, videos, print materials, trade shows, etc.) are on your purchasing decisions?

	Not Applicable	No Influence	Very Little Influence	Moderately Influential	Very Influential
Website	Website Not Applicable	Website No Influence	Website Very Little Influence	Website Moderately Influential	Website Very Influential
Videos	Videos Not Applicable	Videos No Influence	Videos Very Little Influence	Videos Moderately Influential	Videos Very Influential
Print Materials	Print Materials Not Applicable	Print Materials No Influence	Print Materials Very Little Influence	Print Materials Moderately Influential	Print Materials Very Influential
Trade shows	Trade shows Not Applicable	Trade shows No Influence	Trade shows Very Little Influence	Trade shows Moderately Influential	Trade shows Very Influential
Seminars/Webinars	Seminars/Webinars Not Applicable	Seminars/Webinars No Influence	Seminars/Webinars Very Little Influence	Seminars/Webinars Moderately Influential	Seminars/Webinars Very Influential
Other	Other Not Applicable	Other No Influence	Other Very Little Influence	Other Moderately Influential	Other Very Influential

Question Title

* 6. What is your relationship to Burr OAK Tool? (Select all that apply)

I'm a customer

I've visited Burr OAK Tool's website

I've received an email from Burr OAK Tool

I follow Burr OAK Tool on social media

I am in contact with an OAK Sales Representative

I saw an ad on an external source (cooling post, ASHRAE Journal, Jarn, etc.).

Other (please specify)

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* 7. How often do you want to receive information from Burr OAK Tool?

Multiple times per week

Once per week

Twice per month

Once per month

Other (please specify)

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* 8. Additional comments and/or suggestions?

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* 9. Contact Information (Optional)

Name

Company

Email Address