* 1. How professional is our organization?

* 2. How convenient are our services?

* 3. How well do you feel that our organization understands your needs?

* 4. Overall, how responsive have we been to your questions/concerns?

* 5. Overall, are you satisfied with the employees at our library?

* 6. How well did we answer your questions/concerns or solve your problem?

* 7. How likely are you to recommend our services to others?

* 8. How easy is it to navigate our website?

* 9. How easy is it for you to find the information you are looking for on our website?

* 10. How would you rank our website? Check all that apply.

* 11. How easy is it to navigate our Facebook Page?

* 12. How easy is it for you to find the information you are looking for on our Facebook Page?

* 13. How would you rank our Facebook Page? Check all that apply.

* 14. How often do you participate in activities at our library? (i.e. - Book Club for Adults, Computer classes, Children’s programs)

* 15. What types of events would you attend if they were offered? (Make a list)

* 16. Additional Comments:

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