NOVA - How to Give Your Customer a 5 Star Experience Quiz

10 Question Quiz

Complete this quick quiz and get NOVA MVP Status!

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* 1. Hi! Please share your info so we can score and certify your session completion.

Name

Company

Address

City/Town

State/Province

ZIP/Postal Code

Email Address

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* 2. Please select your NOVA Rep with the Drop Down Selection.

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* 3. Please enter you NOVA Account Number (optional).

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* 4. With all of the uncertainly and challenges with a retail store, what is a key part you can control?

Inflation

Supply Chain challenges

Giving the customer a great experience

The weather

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* 5. When a customer comes into your store, who is the MVP - Most Valuable Person to that customer?

The discharge planner

YOU! The store staff who has empathy, education and expertise.

The doctor

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* 6. Other than you, who or what else is an influencer to the customer in purchasing HME products?

Amazon

The mayor

Taylor Swift

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* 7. How can you compete and beat Amazon on HME products?

With more “likes.”

With providing only cheap or inexpensive products

With exceptional education, expertise, empathy and service - and vendors that support MAP pricing

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* 8. Can you size a cane for the customer and fix “cane rattle?”

Yes

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* 9. What is an important consideration in choosing a Rollator Walker that is best for the customer?

That it can be used as a transport chair

The price

That it is the right size for the customer

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* 10. What is the value of doing a Side-by-Side Test Drive?

Connection with the customer and having an education and experience

You can race

You can text each other

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* 11. What is the Transport Chair Model that can take the customer the most places and the one you should use to educate the customer?

The cheapest option on Amazon

The NOVA 352 Transport Chair that has Flip Up Arms, Hand Brake, Anti-Tippers and 12’ rear wheels

A heavy wheelchair

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* 12. What is the most challenging task for a care-giver using a commode?

Emptying out the bucket

Giving the user privacy

Running out of toilet paper

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* 13. What are ways you can still Execute with the customer, even if they are not ready to purchase products immediately?

Give them NOVA brochures

Give them the NOVA Home & Go Guide to do a home product assessment

Show them the NOVA warranty and parts/service program

All of the above